Scale Qudini across thousands of stores at speed.
Most of your Qudini deployment legwork is completed, the below table shows the simple checklist we’ll collaborate with you over to roll-out stores.
# | Description | Teams to involve | Requirements |
1 | Set-up support desk training | Internal store support desk | Most clients begin to provide first line support to their stores after the first 2 months. We’ll provide a 60 minute virtual training session to train your support desk on how to:
Handle user login issues using Qudini (99% of issues). Troubleshoot and triage issues. Escalate support tickets they are unable to resolve to our support desk.
You can access our training resources here. |
2 | Regular calls | Project stakeholders | During your roll-out, your Qudini Account Manager will hold regular calls (with your Project Manager joining as needed) to discuss:
|
BAU |
3 | Steerco sessions | Project stakeholders | When your project is in BAU, your dedicated Qudini account manager will hold appropriate Steerco sessions to discuss:
An update on Qudini and our most recent projects. Project status: positive results and any challenges to resolve. Qudini’s service performance. Qudini’s latest features and upcoming road map. You feature ideas and needs. Your analytics needs. New project opportunities. And any other items you wish to add to the agenda.
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