Below is the list of all terms used within our analytics dashboards with relevant definition.
If you require any more information or you believe a definition needs further explanation, please contact analytics@qudini.com
Queue Tab | Metric / Dimension* | Definition |
All | Solution* | The type of queue or event management product provided by Qudini |
Walk-ins | Walk-ins Added | The number of customers added in the queue management solution |
Walk-ins | Served | The number of Walk-ins Added that resulted in a customer being successfully served |
Walk-ins | Walkouts | The number of Walk-ins Added that resulted in either customers deleting themselves from the queue or staff deleting customers from the queue |
Walk-ins | No Shows | The number of Walk-ins Added that resulted in a customer marked as not showing up for the service |
Walk-ins | Walkouts and No Shows (WNS) | The number of Walk-ins Added that resulted in the customer being marked as Walkout or No Show |
Walk-ins | Service Incomplete | The number of Walk-ins Added that resulted in a customer not being completed but was neither a No Show or Walkout. This includes customers who were left in queues overnight |
Walk-ins | % Walk-ins Served | The number of Walk-ins Added that were successfully served divided by the number of customers added in |
Walk-ins | Active Venues | A LIVE venue with at least one transaction within a selected date range |
Walk-ins | Scheduled Staff | The maximum number of staff available for a selected period ( note: This number also includes where staff is only available one day or less for a selected period. This number does not include 'Always Available' staff.) |
Walk-ins | Walk-ins Status | Depicts the various states of the customer after joining the queue. A customer is either in Served, Walkouts or No Shows, or Service Incomplete |
Walk-ins | Wait Time (mins) | Among those served, the average minutes a customer waited in the queue prior to being served. |
Walk-ins | Serve Time (mins) | Among those served, the average minutes a server takes to service a customer |
Appointments | Appointments Due | The number of customers that have booked an appointment in the Appointments solution |
Appointments | Served | The number of appointments that resulted in a customer being successfully served |
Appointments | Cancelled and Appointment No Shows (CNS) | The number of appointments that resulted in being marked with a status of Cancelled or Appointment No Shows |
Appointments | Cancelled | The number of appointments that resulted in either customers deleting themselves from the queue or staff deleting customers from the queue |
Appointments | Appointment No Shows | The number of appointments that resulted in a customer marked as not showing up for the service |
Appointments | Service Incomplete | The number of appointments that resulted in a customer not being completed but was neither a No Show or Walkout. This includes customers who were left in queues overnight |
Appointments | % Appointment Served | The number of appointments that were successfully served divided by the number of appointments due |
Appointments | Active Venue | A LIVE venue with at least one appointment transaction in a selected date range |
Appointments | % Booked 7 Days Prior to Appointment | Among all appointments scheduled, the percentage of appointments that were booked within 7 days before their scheduled appointment date |
Appointments | Cancelled on the day of the appointment | Of those cancelled, the number of cancellations that occurred on the day of the scheduled appointment |
All | Live Venues | A venue whose access state is "LIVE" (instead of 'Deactivated' or 'Suspended') |
Assignments | Assignments | The number of jobs or assignments that was requested by customers for servicing in the Assignments solution |
Assignments | Finished | The number of assignments that were completed by the servers and resulted in a customer being called back to retrieve the good or service |
Assignments | Removed | The number of assignments that were not completed by the servers because the customer removed the request from the service queue |
Assignments | Customer Retrieved | The number of assignments that were completed successfully by the servers, resulted in a customer being called back to retrieve the good or service, and the customer successfully returned to retrieve the good or service |
Assignments | No Show | The number of assignments that were completed successfully by the servers, resulted in a customer being called back to retrieve the good or service, but in which the customer failed to return. |
Assignments | Unmarked | The number of assignments that were completed successfully by the servers, resulted in a customer being called back to retrieve the good or service, and in which the server failed to record whether a customer returned or not to retrieve the good or service |
Assignments | Pending Time (mins) | Among those who enter each stage in the process, the average duration in minutes between a job or assignment request entering the system and when a server starts the service |
Assignments | Execution Time (mins) | Among those who enter each stage in the process, the average duration in minutes between a server starting to service a job or assignment and when servicing is completed |
Assignments | Processing Time (mins) | Among those who enter each stage in the process, the average duration in minutes between a job or assignment entering the system to when servicing is completed |
Assignments | Retrieval Time (mins) | Among those who enter each stage in the process, the average duration in minutes between the completion of a job or assignment to when a customer returns to collect their item or service |
Assignments | Footfall Time (mins) | Among those who enter each stage in the process, the average duration in minutes between a job or assignment entering the system to when a customer returns to collect the item or service |
Activity | Live Venues | A venue whose access state is "LIVE" (instead of 'Deactivated' or 'Suspended') |
Activity | Active Venues | A LIVE venue with at least one transaction in a selected date range |
Activity | Total Users | The number of staff members with a Qudini login in a selected date range |
Activity | Active Users | The number of staff members with a Qudini login with at least one transaction in a selected date range |
Activity | Scheduled Staff | The maximum number of staff available for a selected period ( note: This number also includes where staff is only available one day or less for a selected period. This number does not include 'Always Available' staff.) |
Activity | Always Available Staff | The number of staff that were marked as 'Always Available' within the schedule of a selected period (i.e.no specific shift times are inputted for these users) |
Activity | % Live Venues Active | The share of Live Venues with at least one transaction in a selected date range |
Activity | % Users Active | The share of Total Users with at least one transaction in a selected date range |
Activity | % Scheduled Staff Active | The share of Scheduled Staff with at least one transaction in a selected date range |
Activity | % Always Available Staff Active | The share of Always Available Staff with at least one transaction in a selected date range |
Activity | Total Transactions | The number of transactions across all available solutions |
Activity | Success Transactions | The number of transactions across all available solutions that resulted in the successful servicing of a customer |
Activity | Unsuccessful Transactions | The number of transactions across all available solutions that resulted in an unsuccessful attempt to service a customer |
Activity | Service Incomplete Transactions | The number of transactions across all available solutions that resulted in a customer service request not being completed but was neither a No Show or Walkout. This includes customers who were left in queues overnight |
Activity | Walk-ins Added | The number of customers added in the queue management solution |
Activity | Appointments Due | The number of customers that have booked an appointment in the Appointments solution |
Activity | Assignments | The number of customer jobs or assignments that were requested for servicing in the Assignments solution |
Activity | Event Registrations | The number of registrations for events in the Events solution |
Activity | WNS Rate (% Walk-ins WNS) | The number of Walk-ins Added that were NOT successfully served divided by the number of customers added in |
Activity | CNS Rate (% Appointments Due that Cancelled) | The number of appointments that were NOT successfully served divided by the number of appointments |
Activity | Removed Rate (% Assignments that were cancelled) | The number of assignments that were NOT completed in the process due to the assignment being removed (either by the system or the the customer) divided by the number of assignments |
Activity | Event Attendance Rate (% Event Registrations that Attended) | The number of registrations that successfully attended the event divided by the number of registrations |
Advisor | Total Users | The number of staff members with a Qudini login in a selected date range |
Advisor | Active Users | The number of staff members with a Qudini login with at least one transaction in a selected date range |
Advisor | Scheduled Staff | The maximum number of staff available for a selected period ( note: This number also includes where staff is only available one day or less for a selected period. This number does not include 'Always Available' staff.) |
Advisor | Always Available Staff | A user within Qudini that has been defined as someone who does not require shift times to be entered as they are available though out all operating hours |
Advisor | Active Venues | A LIVE venue with at least one transaction in a selected date range |
Advisor | Breaks | The number of non-work related activities by staff in a selected date range |
Advisor | % Users Active | The share of Total Users with at least one transaction in a selected date range |
Advisor | % Scheduled Staff Active | The share of Scheduled Staff with at least one transaction in a selected date range |
Advisor | % Always Available Staff Active | The share of Always Available Scheduled Staff with at least one transaction in a selected date range |
Advisor | Shift Minutes | Total Shift duration in minutes |
Advisor | Breaks (mins) | Total breaks duration in minutes |
Advisor | Serve Time (mins) | Total Serve duration in minutes |
Advisor | Expected Serve Time (mins) | Total Expected Serve duration in minutes |
Advisor | Remaining Available Time (mins) | Shift Minutes - Serve Time (mins) - Breaks (mins) |
Advisor | Shift Hours | Total Shift duration in hours |
Advisor | Breaks (hours) | Total breaks duration in hours |
Advisor | Serve Time (hours) | Total Serve duration in hours |
Advisor | Expected Serve Time (hours) | Total Expected Serve duration in hours |
Advisor | Remaining Available Time (hours) | Shift Hours - Serve Time (hours) - Breaks (hours) |