Qudini Desktop Release notes

Version: 4.3.21

What's new?

• Multi-language key questions and answers are now displayed in the corresponding language on the customer card if matched with the advisor language set in my account. If not, it falls back to the default language the question and answer is setup in

What’s been improved?

• Exporting users now only contains accounts that is username/password and omits SSO and secondary accounts for multi-venue advisors

What’s been fixed?

• When joining questions if the merchant default language and advisor language does not match 

Version: 4.3.20

What's new?

• Multi-language questions and answers are now displayed in the corresponding language if matched with the advisor language set in my account. If not, it falls back to the default language the question and answer is setup in

What’s been improved?

• Generic availability and special days columns account for a 24 hour period instead just the venue opening hours, however automatically calls
• Removed the ability to duplicate venues as a support or venue manager. They were not able to create new venues prior and still cannot
• SSO account changes regarding name, email and employee ID updated directly within the SSO directory being used will update in Qudini after the user has logged in

What’s been fixed?

• Kiosk only and online booking interface only questions in history
• Long question text on question settings now goes into an ellipsis to maintain page structure
• Set start date for online booking interface no longer takes you one day prior to the date selected
• Transferring customer in-serve back to in-queue sends a new joining SMS
• Omitting already linked SSO accounts and secondary users for selection in pending accounts

Version: 4.3.19

What's new?

• Merchant setting to disable the ability to switch to staff booking availability setting. If staff booking availability is already set, this then becomes read-only and cannot be modified or created

What’s been improved?

• Outcomes if set to mandatory reporting are now applicable for all venues users regardless of role

What’s been fixed?

• Switching venues as a multi-venue SSO user
• Event attendee details date now matches the event time for Los Angeles timezone
• Go Instore logs returned correctly
• Advisor card time started/time left automatically updating

Version: 4.3.18

What's new?

• Multi-venue advisor capability for SCIM (System for Cross-domain Identity Management specification). Please speak to your account manager for more information

What’s been improved?

• Qudini specific links replaced with Verint specific links

What’s been fixed?

• Font size in user profile tab

Version: 4.3.17

What's new?

• First phase of SCIM (System for Cross-domain Identity Management specification) capability. Please speak to your account manager for more information. This does not cover multi-venue advisors in this phase
• Ability clear all pending SSO users in the authentication page
• Ability to duplicate a booking email template

What’s been improved?

• Twilio SMS does not retry sending when the number in unreachable i.e. invalid
• Verified domains are now used as the iCal sender

What’s been fixed?

• Image preview styling for upcoming appointments in manage appointments page
• Key answers on customer card are now immediately updated upon saving customer questions when in edit mode
• Prevention of duplicate customers when using customer questions on add customer and pressing the add button in rapid succession
• Automatic redirect to login page from the analytics page when the session has timed out
• Overlapping of break reason text on advisor card for small screens
• Transferring a customer back into the queue from serve no longer retains the advisors previously served by when serving again
• After service by staff questions not appearing when a customer is added via kiosk

Version: 4.3.16

What's new?

• Ability to differentiate the service duration of a merchant level product on a per venue basis. You can find this new tab within create/edit product. By default, the main service duration is always used unless overridden 

What’s been improved?

• Default booking email custom HTML template has been updated. This does not affect existing booking email custom HTML templates
• Force advisors to report outcomes now includes concierges. Roles with at-least admin can still bypass

What’s been fixed?

• Product add-on placeholder in email and SMS now translate if there is a translation

Version: 4.3.15

What's new?

• Chinese Taiwan is now a supported language. Qudini will be displayed if the language code zh_TW is entered in the user account language field

What’s been improved?

• SMS source on the Events platform can now be configured in merchant details. If no source is entered, it uses the merchant name as per existing functionality
• Accessibility on the questions page of the online booking interface

What’s been fixed?

• Breadcrumb behaviour on the online booking interface for virtual journeys

Version: 4.3.14

What's new?

• Add, edit or remove notes for historic customers in history, calendar or manage appointments

What’s been improved?

• Accessibility on the customer details page of the online booking interface

What’s been fixed?

• External store ID case sensitivity when deep-linking on the online booking interface
• Displaying of back button for add-ons page when deep-linking to a product with add-ons on the online booking interface

Version: 4.3.13

What's new?

• Change email setting added to event series. If the event time, date or location is changed, then a change email is sent to all attendees except those marked as cancelled. This is defaulted to OFF for new and existing event series

What’s been improved?

• Further translations added for languages that are supported
• Prevention of archiving products if a customer is currently in the queue or in serve using it

What’s been fixed?

• Customer notes are carried over in parity with convert to booking and reschedule if doing a book follow-up
• 0 is no longer valid for group size on the online booking interface
• Advisor selection on the calendar page of the online booking interface now returns the correct slots for the advisor chosen

Version: 4.3.12

What's new?

• Ability to move a walk-in customer up in the queue. This is available in customer details in parity with the push back feature
• View customer details of past appointments such as served, cancelled and no-show in calendar

What’s been improved?

• Event series URL placeholder now available
• Ability to add more than 4 languages on kiosk template settings
• Removal of pairing a country flag with a language on kiosk template settings
• Language selector added to the web kiosk in parity with the online booking interface
• Minor redesign of questions on add customer, create booking and customer details that was trialled by a number of customers has now been made default for all

What’s been fixed?

• Push back now takes into account the current queue the customer is in, instead of all queues

Version: 4.3.11

What's new?

• Filter results by date range on Manage Appointments for a more refined search. This is set to 7 days by default

What’s been improved?

• Venue side bar changes in reordering and better naming
• Queue details and booking settings changes in reordering and better naming

What’s been fixed?

• Long display names now go into an ellipsis in the navigation bar
• Long advisor names on the serve pop-up and card now go into an ellipsis to prevent overflow

Version: 4.3.10

What's new?

• Ability to display notes against an advisor. Advisor notes can be set in the profile tab of the edit user pop-up for each advisor up to 12 characters. The notes will then display against the advisor name on the Queues page
• Walk-in added/joined the queue email notification for Concierges. Please speak to your account manager for further information
• Merge customer questions into the details page on the Online Booking Interface. The setting can be found in the Online Booking Interface settings in the questions section. It is defaulted to OFF

What’s been improved?

• Merchant side bar changes in reordering and better naming. Venue side bar changes to follow in the next release
• Calendar and Bookings Manager now show the product names in the translation setup if it matches the language configured in My Account.
• Set availability pop-up in Calendar can now be set in 12 or 24 hour format
• Additional fields translatable for Events
• Add-ons are now included on staff booking email notifications and iCal
• Customer identifier and booking meeting URL placeholders added to the iCal Settings page
• Show the product name on the advisor card when serving in parity with the Store Team App
• Setting a default max queue size of 1000 if there is nothing set. Existing max queue size set won't be changed
• New online booking interfaces created will have the time slot display defaulted to not grouped

What’s been fixed?

• Long display names now go into an ellipsis in the navigation bar
• Book follow-up details are now cleared upon creating a new booking in Bookings Manager
• Convert walk-in to booking now retains the customer language set
• Setting a default max queue size of 1000 if there is no value.
• No records found matching message showing before the search is actually finished in Bookings Manager
• Events manager can now download/upload event translations
• Outcome reasons in history now visible
• Hide wait and estimated times setting in queue/serve

Version: 4.3.9

What's new?

• Customer questions on add customer, create booking and customer details can now support the select image question type and view uploaded images/PDFs for the upload question type in Customer Details. This has been redesigned in parity with questions on the Store Team App
• Ability for the end customer to join a video call on the confirmation page of the Online Booking Interface if the product is assigned to a video meeting provider integration. The button will only become active once an advisor has joined the video meeting

What’s been improved?

• Customer details and customer card now show the product names in the translation setup if it matches the language configured in My Account. Further areas will be covered in the next release
• Customer title parameter added to the kiosk API
• Transfer customer to another queue now requires the queue the customer is being transferred to, to have advisor availability
• Resource management has now moved into the main settings tab in merchant admin navigation bar
• Main settings tab in merchant admin navigation bar reorder of buttons
• The language set on Venue Details is now the default language option for Add Customer and Create Booking if it matches the languages available on SMS settings. If the language set on Venue Details does not match the language available on SMS settings, it will fallback to the Merchant default language which was the previous behaviour
• Customer serve time (greater than) threshold notification wording now contains the advisor full display name
• Add-on selection styling on the Online Booking Interface

What’s been fixed?

• Retaining the customer language for reschedule, convert to booking and book follow-up
• Select image preview not loading
• Postcode info, powered by, email validation and phone validation text can now be translated for Events
• Faded days on create booking now takes into account all timezones
• Password reset error page

Version: 4.3.8

What's new?

• Present/not present filters for the customer list if this feature is enabled in Queue Details
• Book follow-up a historic appointment in Bookings Manager via the newly implemented customer details pop-up
• Ability to prevent store staff from downloading event attendee data on our Events platform. The setting for this can be found in Venue Restrictions and is OFF by default
• Download and upload translations for the Events widget
• Server (cannot self assign) UI permission added within the Venue Users edit user pop-up. If set for a Server only, this removes the next and serve/quick complete buttons, therefore they can only be assigned customers via Concierge
• Default walk-in availability time format (12 hour or 24 hour) depending on the language set in My Account. With the addition of scroll buttons that go up or down in 1, 5 or 15 minute increments. The setting for this is in Merchant Details and set to 1 minute by default. Shifts can still be entered without the scroll buttons and switched between 12 hour or 24 hour format as per before

What’s been improved?

• Navigation bar consistent across all areas of the application
• Task checklist marking as done/not done UX
• Replicate SMS templates functionality now available to merchant admin users who access to SMS settings in Queue Details
• Venue search on Bookings Manager is now populated with the venues within the merchant with that also has a search function
• Only send one booking created email if the user is both a Venue Admin and Concierge user and the settings Email venue admins when booking made and Email concierges when booking made are enabled
• Complete row in Task Lists is now clickable instead of just the assigned venues column
• Venue name added to staff email notifications in the subject and body
• Search results in Bookings Manager partially mask the customer phone number and email address. Full details are still viewable within customer details
• Parse external customer IDs on Events widget
• Resend welcome activation email to merchant admin users button if they have not done this within the 24 hour timeframe
• No preference option is now shown as an advisor tile instead of a line of text when advisor search is enabled for the Online Booking Interface. Show staff only on search still uses the previous behaviour
• Add customer and create booking now show the product names in the translation setup if it matches the language configured in My Account. Further areas will be covered in the next release

What’s been fixed?

• Deleting of a user account where a task is assigned in to-do or in-progress now automatically unassigns the assignee and keeps in the same state
• Activate account toggle in Venue Users now respects the setting set in Venue Restrictions
• List of upcoming bookings in Bookings Manager automatically refreshes upon reschedule/customer detail updates
• Limited venues Booking Manager can no longer search a booking from a venue they do not have access too
• Icon search in Task Categories
• Phone number validation on quick add customer
• Long text answers for drop-down question type no longer overspill on the Online Booking Interface
• Sorting via status on Bookings Manager

Version: 4.3.7

What's new?

• Daily unassigned/assigned bookings email to server that contains bookings made, rescheduled and cancelled in the last 24 hours. The setting for this can be found in Booking Settings and is OFF by default
• Ability to mark a walk-in customer as present/not present within customer details. The setting for this can be found in Queue Details and is OFF by default

What’s been improved?

• Reduction of gap between the date picker and slots on the time selection page if the additional button feature is not being used on the Online Booking Interface
• Default weblinks now display the real Qudini calculated wait time instead of hardcoded values
• If override booking is enabled, the Calendar now displays from 00:00 to 23:59 for the queue that has it enabled, so bookings that have been created outside of the venue opening hours can be displayed. Queues that have override booking disabled will see no change

What’s been fixed?

• Prevention of adding a blank question
• Dropdown question that has many answers can now be fully displayed
• Product icons for the Web Kiosk
• After joining by customer rating question can now be answered on the Online Booking Interface

Version: 4.3.6

What's new?

• Bookings manager has been overhauled including the ability to search for bookings in the past, present and future
• Multi-currency support for products on the Online Booking Interface

What’s been improved?

• Default language is now pre-populated when adding a new question/answer
• Daily unassigned/assigned bookings email to concierges now also contains bookings made, rescheduled and cancelled in the last 24 hours
• Ability to download answers if using the upload question type for the Online Booking Interface
• Default placeholder for the notes field on the Online Booking Interfaces

What’s been fixed?

• Set to available button for Server only
• Default country code on quick add customer
• Booking time in History is now updated if the booking was rescheduled
• Phone number automatically populated upon look-up if the data is available on the integrated CRM

Version: 4.3.5

What's new?

• Salesforce integration. Speak to your account manager for more information

What’s been improved?

• Event created email sent to venue admins is now behind the setting on Merchant Details. This is defaulted to ON for existing merchants and defaulted to OFF for new merchants created onwards
• CRM tab in customer details is now always displayed if this feature is enabled without having to wait for a response from the CRM provider first

What’s been fixed?

• Tabs on customer details clickable space and current selection indicator
• Questions loading when booking a follow-up from History
• Email templates section is now removed for Add-On only
• Add-on selection on the Online Booking Interface no longer loses the overall selection if another add-on is selected or removed

Version: 4.3.4

What's new?

• Footer section for the Web Kiosk which can host the venue address placeholder
• Store and website details can be hosted on the Weblink. Speak to your account manager for more information
• Ability to book an appointment whilst in a queue on the Weblink, with the option to still stay in the queue or leave the queue. Speak to your account manager for more information

What’s been improved?

• Option to finish serving the customer after doing a book follow-up on the confirmation pop-up
• After service by staff questions if configured for the customer being served are no longer presented on a book follow-up journey and only on finish to avoid repetition
• Leave queue button available on the Weblink for the call-back screen
• Latest translations have been applied across the platform for the various languages we support

What’s been fixed?

• Server cannot choose walk-in customer setting applied in customer details
• Multi-venue selection page for IE 11
• Admin page for IE 11

Version: 4.3.3

What's new?

• Automatic linking of SSO accounts by either email or employee ID. This is disabled by default and found in the Authentication page. Speak to your account manager for more information
• Ability to disable SAML settings for SSO to prevent changing of configuration. Speak to your account manager for more information
• Ability to remove the export buttons for Merchant Overview and Venue Users. Speak to your account manager for more information
• Store restriction setting added to disable the ability for Venue Admins, Venue Managers and Support Managers from creating or editing user accounts. This is OFF by default and found in Venue Restrictions page
• Change the way slots are presented on the Online Booking Interface to be either grouped by morning, afternoon and evening (default) or not grouped which displays all slots available per day. The setting for this is found in the Online Booking Interface edit settings
• Overhaul of the Online Booking Interface homepage design including a last edit audit

What’s been improved?

• Employee ID can now be set for Merchant Admin users
• Postcode field for adding event attendees via the staff interface
• Breaks can be set without having to select a reason, if reasons are set
• Confirmation pop-up for exporting Merchant Overview and Venue Users

What’s been fixed?

• Alignment of arrows for expanding sub-menus on the navigation pane in Admin

Version: 4.3.2

What's new?

• Ability to set a minimum limit for add-on selection. This can be set as a standalone limit or in conjunction with the maximum limit

What’s been improved?

• Rescheduling on the Booking Wizard automatically goes to the slot selection page without the slow transitions in parity with the Online Booking Interface and Store Team App
• Removed in-store and store options from queue filter as they were obsolete and no longer served purpose
• Create Booking conforms to accessibility standards
• Accessibility tabbing now returns you to the previous action if closing a modal
• Removed character limit on privacy policy text configurator
• Displaying of the banner image set for Events

What’s been fixed?

• Convert walk-in to booking for another queue error
• Venue Admins and Event Managers ability to download attendees spreadsheet
• CRM email lookup for email addresses that have symbols
• Translated emails for Events depending of customer language set

Version: 4.3.1

What's new?

• Email concierges a list of appointments at the start of the day. The setting for this can be found on Booking Settings within the Staff Email Notifications section. The setting is defaulted to OFF
• A dedicated 'What's New' tab on the navigation bar for easier visibility on our latest features and improvements that opens on the page you are currently on for ease. This new tab only shows for Merchant & Venue Admins

What’s been improved?

• Default Qudini weblink templates conform to accessibility standards
• Add Customer conforms to accessibility standards
• Reallocating a customer now automatically closes the Customer Details modal in parity with the Store Team App

What’s been fixed?

• Booking Availability menu is not displayed if venue restrictions on Generic & Special Days are disabled
• Notes field on History overlapping with Questions for cancelled/walk-out customers

What’s reached end-of-life?

• Stats has now been deprecated in replacement of Analytics

Version: 4.3.0

What's new?

• Accessibility standards have been applied to the Queues and History page including elements throughout the platform such as icon colours. We are continuously working on this to make the whole platform accessible

What’s been improved?

• Appointment capping limit pre-populated value of 1 has now been removed
• Fully booked is now the default text instead of 0 slots available on Events when an event has no more slots. This can be modified in the Event Series language settings
• Accessibility on the Online Booking Interface
• Nearby store selector on the Online Booking Interface now has a search function, ability to return back to the store finder page and individual configuration for displaying the address per store

What’s been fixed?

• Available slots on the Bookings Manager Wizard are now shown
• Creating an Event on a Japanese locale no longer errors
• Slow experience for users with skills configured
• Ability to save SSO connected user profiles where a email address is not set

Version: 4.2.29

What's new?

• Ability for a customer to rejoin a Walk-in queue once left via the Weblink without having to re-enter their details. Speak to your account manager for more information
• Available slots can now be hidden on Events on a per event basis. The default for the setting 'Show number of slots' is ON
• Scroll to next available on slot selection page on the Online Booking Interface. The default for this setting is OFF

What’s been improved?

• Customers with appointment capping set can now reschedule if the appointment capping limit has been reached for the period set
• Purposeful error notification if invalid characters used for full name or username in Venue Users
• Restriction on Admin and Events Coordinator role combination has now been lifted

What’s been fixed?

• False positive notification on Task creation within admin - venue level
• Server and Concierge roles remain disabled if there are no queues created for the venue
• Multi-venue advisor venue selection is no longer is asked again once set when navigating between different pages

Version: 4.2.28

What's new?

• Add-on only can now have a duration set to 0 minutes. If configured this way, the duration is not displayed on the Online Booking Interface. 0 minutes duration is not allowed for Product and Product & Add-on types
• Next available slot information on service before store finder journey when accessing 'More Info' of a venue on the Online Booking Interface. This is behind the setting 'Show time till next booking on store finder' which is defaulted to OFF

What’s been improved?

• Merchant Owners can now set SSO attributes within the Authentication page
• Date picker on the slots page fades days with no availability on the Online Booking Interface
• Purposeful error page if a Merchant is not active on the Online Booking Interface when there are live links still circulating
• Next slot on nearby stores selector on the calendar page of the Online Booking Interface is now the next available slot regardless of the date you are viewing

What’s been fixed?

• Duplicate toast notifications in Admin
• Task description text no longer overlaps on second line

Version: 4.2.27

What's new?

• Appointment capping limit on a queue or product/add-on. Once the capping limit has been reached, no slots will be available for selection depending on the time frame configured. Speak to your account manager for more information
• Store restriction settings added relating to adjusting venue opening times, specific hours and close days. If ON, only a Merchant Owner can adjust. These are OFF by default and found in Venue Restrictions page

What’s been improved?

• Read-only venue users are now disabled for editing and deleting unless you are a Merchant Owner
• Zoom error email notification wording has been updated for further clarity and will now only be sent if the linked Zoom account has authorisation issues instead of any issue to reduce false positive notifications specific to the integration

What’s been fixed?

• Error toast notification for a duplicate skillset is no longer missing information

Version: 4.2.26

What's new?

• Edit answers to After Service by Staff questions. Answers to all questions excluding After Service by Customer can be edited if the corresponding setting in the Questions Settings page is ON
• Service before store finder journey on Online Booking Interface. Speak to your account manager for more information
• No slots overlay when there are no slots available for the service selected on Online Booking Interface. The wording is customisable/translatable

What’s been improved?

• Arrived and Confirm Visit fields are not displayed in Customer Details until actioned
• Server only now has the Arrived and Serve button separated in Customer Details to allow serving without having to mark as arrived first to match behaviour of serve via Customer Card
• Ice cream cone image used on the error page for Online Booking Interface has now been replaced with an error symbol image
• Wording for 'more info' has now been separated for store finder and service selection on the Online Booking Interface so each one can have it's own wording/translation

What’s been fixed?

• Messages tab now shows SMS in chronological order for sent and received
• Staff selector drop-down on slots page now works independently from the staff selector page. Selecting an advisor automatically refreshes the slots page on Online Booking Interface
• 404 error no longer raised in the browser console on Online Booking Interface if staff selector page is OFF

Version: 4.2.25

What's new?

• Requested advisor for appointments. An exclamation mark icon is placed next to the advisor name on the Queue Card and Customer Details if they have been specifically requested
• Exponea integration. Speak to your account manager for more information
• Genesis integration. Speak to your account manager for more information
• Multi-language privacy policy for 'First step in customer journey' or 'Inline in customer details' can now be configured for Online Booking Interface and 'First step in customer journey' for Add Customer or Create Booking
• Venue tags if set now display on the Select Venue page with the ability to search/filter

What’s been improved?

• Print daily booking summary list for future days
• Booking URL and Confirm Visit URL in emails are now in long format as a security improvement. It is still the shortened URL for SMS with work to improve the complexity in progress
• Serve bookings via Customer Details without having to mark as arrived first to match behaviour of serve via Customer Card
• Default Content Security Policy setting for Online Booking Interface. New Online Booking Interfaces have this setting ON by default and existing Online Booking Interfaces have this setting OFF
• New icon for reschedule appointment button

What’s been fixed?

• Continue button in Outcomes is always accessible regardless of long/many Outcome names
• Not emailing inactive merchants regarding Zoom account issues
• Translations on certain settings not displaying correctly
• Duplicating queue takes into account post visit email setting
• Grid or list view filter for Events is now retained after using the date or topics filter
• Pressing the browser back button on Online Booking Interface no longer results in an error
• Event tooltips positioning
• Event title descenders being clipped
• Event cancellation title is now mapped to Main colour (icons & titles) colour

Version: 4.2.24

What's new?

• Merchant Owners or Venue Managers can now replicate generic booking availability across all the queues in the merchant. This can be found in Generic Availability page within any venue/queue
• Show/hide the SMS content for shortcut to SMS templates if configured in Template SMS. If SMS content is hidden, the template title is only displayed

What’s been improved?

• Automated email error notification for the Zoom integration if the linked account is no longer successfully connected to Qudini. The email is sent to all Merchant Owners of the Merchant
• Open multiple venues in new tabs on the Venues page by pressing CMD+Click for Mac or Windows+Click to allow faster changes

What’s been fixed?

• Customer language drop-down for Create Booking
• Add to Queue and Book Follow-up buttons not loading consistently on History

Version: 4.2.23

What's new?

• Change the email sender/domain for a more personalised booking emails experience. Please speak to your account manager for more information
• See our new features and changes in Beamer by clicking Feature Updates in the account drop-down menu

What’s been improved?

• Ability to remove images for an Event or Event Topic
• Format Event time & dates to a particular format in Language translations

What’s been fixed?

• Various features not loading correctly on IE 11
• Custom HTML booking cancellation emails that prevented {footerCancel} pulling the correct data
• Ability to skip mandatory after service by staff questions

Version: 4.2.22

What's new?

• Multi-language privacy policy for 'First step in customer journey' or 'Inline in customer details' can now be configured for Events and Kiosk (physical & web)
• Privacy policy option for Kiosk (physical) to return the customer back to the Welcome screen if they do not agree to 'First step in customer journey'. Default option is set to 'Add as anonymous customer' which is how this always behaved
• Queue abbreviations can be set for each queue up to a maximum of 3 characters in Queue Details. This is shown on the customer card tile
• Shortcut to SMS templates on customer card if configured in Template SMS settings

What’s been improved?

• Queue Details & Bookings Settings has had a reorder of settings for a better user experience. Nothing has been redesigned at this stage
• Accessibility on Events Widget. Improvements are ongoing
• Store Finder button on the Choose Events page is now hidden if all events are at the same location or are all webinars

What’s been fixed?

• IE 11 blank login screen
• Server & Events Coordinator no longer shows all advisors in Calendar
• Excessive line height on 'Filter By' on the Choose Events page
• Removing multi-venue advisor no longer goes into an erroneous state

Version: 4.2.21

What's new?

• Following from release 4.2.20 regarding the opt-out/in SMS feature, there is now a cross or tick to indicate if the customer has opted-out or in within Customer Details - Profile tab. If the customer has opted-out, the Messages tab prevents any SMS being sent to the customer

What’s been improved?

• Robustness for Go Instore integration so Qudini does not go into an erroneous state if Go Instore is experiencing issues
• Events remain on the Choose Events page if there are no more slots left for the event. You are able to view the Event Overview page but unable to book until slots become available

What’s been fixed?

• Server only cancel bookings permission when disabled now prevents Servers from cancelling bookings on Calendar and Queues
• Events tab now appears if you are an Event Manager and Venue Manager
• Limited venues are taken into account on Events if you are an Event Manager
• Banner image on the Event Overview page now scales correctly for various screen sizes

Version: 4.2.20

What's new?

• Events QR code check-in placeholder that can be used in emails. This works in conjunction with the Qudini Store Team App release 4.4.0 where attendees can be checked-in using the built in QR code scanner on a tablet
• Events coordinator role is now available for selection in the Venue Users if Events is enabled. This works in conjunction with the Qudini Store Team App release 4.4.0 allowing a limited access to Events on a tablet

What’s been improved?

• Additional booking email placeholders have been added for server employee number, venue description, venue store ID, venue timezone, product ID and product description
• Phone number for Events can be set to not visible, non-mandatory or mandatory
• Quick complete customers from the card for a faster process. Quick complete button is still available in customer details
• Customers are served upon selecting an advisor on the Serve Customer pop-up for a faster process
• SMS templates character limit has been increased from 456 to 1000 characters. Please note that the larger the SMS, costs will increase
• Venue Details has had a reorder of settings for a better user experience. Nothing has been redesigned at this stage
• Opt in for SMS on the Online Booking Interface has had the default text reworded instead of just stating reminders. If a customer has not opted in for SMS, they do not receive an automated SMS and unable to receive free hand SMS. The next release will include user interface improvements following from this change
• Event description no longer has its own scroll box. The full description is now displayed
• Excessive spacing has been reduced for the Event information page on a mobile phone

What’s been fixed?

• Can now save Booking Settings as a Venue Manager
• Long text now remains on the Events buttons
• Hardcoded selection colours on the Events calendar and topic are now mapped to the main colour in the event series
• All stores on the Online Booking Interface now load when the user continuously scrolls down the list
• Choose events title now inherits the main text colour set in the event series when viewed on a mobile phone
• View larger map on Events now opens a new tab to the location on Google Maps
• Ability to translate Customer Questions sub-header on Online Booking Interface V2
• Ability to translate No Events text on Events
• Online Booking Interface V2 nearby stores API is no longer associated with the setting, so always available
• React violation error randomly encountered on 

Version: 4.2.19

What's new?

• Mobile and Desktop push notifications for advisor set to unavailable or available (breaks) for Concierges and Servers. The settings for these can be found in Queue Details for each queue which is OFF by default
• By default, new Online Booking Interfaces created are defaulted to Online Booking Interface V2 as Online Booking Interface V1 has reached EOL (End-of-Life)
• Summary view on mobile phones for Online Booking Interface V2. The setting for this can be found in Online Booking Interface settings underneath the notes setting. It is OFF by default
• Display Event series in either Grid or List view by default. The setting for this can be found in Event Series settings. It is Grid view by default

What’s been improved?

• Venues without break reasons configured can now put an advisor on break. The break reason is defaulted to 'No reason'. If break reasons are configured, then it is still mandatory to select a break reason
• History questions accordion only displays if the product has questions configured

What’s been fixed?

• Transfer booking customers to other queue types if questions are configured
• Turning off Analytics for questions setting is now correctly reflected in settings

Version: 4.2.18

What's new?

• Go Instore integration can now be configured on a venue level basis. Please speak to your account manager for more information
• Skillsets for Add-Ons can be configured to further refine the correct staff available

What’s been improved?

• Scalable URL shortener has been designed and implemented in-house
• Analytics navigation pane icons have changed for Question & Answers, Online Appointments, Assignments and Tasks.
• Generic availability UI is now read-only if the venue restricted settings is applied.
• Better error handling for Join by SMS to be as robust as possible. If the customer has done it completely wrong, an automated SMS is sent to the customer informing them that they have sent an invalid code.
• Reset password text has been updated to be more helpful.
• Postcode field is now displayed in History.
• Close button icons have been added to pop-ups on Online Booking Interface V2 where appropriate. This includes the time slot selection when using on a mobile device
• Map scrolling now requires the use of two fingers on Online Booking Interface V2. The size has also been adjusted on mobile devices following user feedback.

What’s been fixed?

• Weekly raw data report has been fixed for AU timezone
• Can now delete products which exceeds 100 characters
• Other type questions for After Service by Staff that have the answer pre-filled now displays the pre-filled answer on the After Service by Staff pop-up
• Question and Answers placeholder now automatically translates to the customer language in email

Version: 4.2.17

What's new?

• Upload image(s) as an answer type can be set for Questions to be used on Online Booking Interface V2. This is a premium feature. Please speak to your account manager for more information
• Select image(s) as an answer type can be set for Questions to be used on Online Booking Interface V2, Add Customer and Create Booking. This is a premium feature. Please speak to your account manager for more information

What’s been improved?

• Quick completed customers now have the advisor the customer was assigned to in History instead of the advisor who conducted the quick complete
• Confirm visit can now be actioned via SMS or Email using a specific placeholder which takes the customer to the Weblink and confirms their visit at the same time
• Additional translatable strings for Events
• Character limit in Kiosk Settings has been increased to 1000

What’s been fixed?

• Stores can now be prevented from editing generic availability if venue restricted settings is applied. The UI will throw an error however work is underway to improve this user experience
• Event attendees can now be exported to a Excel file
• Staff email notifications are no longer sent if the user account is deactivated
• Ticket number now displays on the customer card and details for Waitlist queues if the setting is on

Version: 4.2.16

What's new?

• Manage Questions has been redesigned to allow easier question ordering by drag and drop. Question ordering will now apply to all platforms in one go
• Show key answers on the customer queue card for Dropdown, Checkbox, Multiple Choice, Date and Number questions. The setting for making these question types as a key answer is in Question settings and defaulted to OFF. Key answers will be shown in the same section where notes are displayed

What’s been improved?

• Group size is set to Not Visible by default when creating a new Walk-ins or Bookings queue
• Email is set to Not Visible by default when creating a new Walk-ins queue. Bookings remain Visible and Mandatory
• Automatic cache invalidation for Online Booking Interface V2 upon saving template settings
• Increased max time merchant Post-Visit SMS can be sent to a customer
• Time zones for venues are now filtered to show only time zones that work with Qudini
• Merchant owners now have the ability to change the venue timezone, language and country code
• No-Show page on Online Booking Interface V2 with translatable strings
• Header colours automatically change contrast if theme colours are set to white
• Scrolling slots on Online Booking Interface V2 now moves weekly instead of daily using desktop
• Accessibility on Online Booking Interface V2

What’s been fixed?

• Special days availability now by default shows the current years availability if been set
• Customer details/preferences can be changed when rescheduling on Online Booking Interface V2

Version: 4.2.15

What's new?

• Quick complete customers in Retail queues by marking them as served within customer details in-queue, without having to traditionally serve and finish. You are still presented with the same options to transfer to queue or book follow-up. Customers quick completed are indicated in History. The is a queue level setting which is defaulted to OFF for existing queues. Newly created queues will have this ON by default. Please speak to your account manager for more information
• Mobile and Desktop push notifications for walk-ins or bookings marked as no show for Concierges. The settings for these can be found in Queue Details for each queue which is OFF by default

What’s been improved?

• Ability to remove product email template to default back to the queue email template
• Show join URL on Go Instore settings
• IDs added to alert boxes on Weblink to distinguish between success or failure notifications
• Additional translatable strings for Online Booking Interface V2
• Support for Chinese (Traditional) & Chinese (Simplified)

What’s been fixed?

• Walkout/Cancelled customers being added back to queue from History

Version: 4.2.14

What's new?

• Product based email templates can now be set using Products V2. If no product email template is set, then it will default to the queue email template
• Manage Questions V2 with drag and drop ordering. Speak to your account manager if you want earlier access before full roll-out

What’s been improved?

• Reschedule push notifications now differentiates between rescheduling a booking and reassigning a booking

What’s been fixed?

• Venue Users V2 edit user save and cancel buttons can now be accessed on 1366 x 780 resolution screen

Version: 4.2.13

What's new?

• Ability to finish serving customers from the Calendar in parity with the Queues interface for present day appointments
• Mobile and Desktop push notifications for Concierges and Servers when a booking is due. The settings for these can be found in Booking Settings for each queue which is OFF by default
• Set the Date question for Online Booking Interface V2 to only show dates for the present and past for better use of date of birth use cases

What’s been improved?

• Date on the Calendar and Questions page for Online Booking Interface V2 can now take manual user input in the desired format set in the translations settings
• After Joining and After Service by Customer questions for Online Booking Interface V2 now gives acknowledgement of success or failure upon saving answers

What’s been fixed?

• Modified product duration retains the new duration when in-serve

• Setting for send change email when advisor is changed correctly reflects the ON/OFF status

• Post visit emails are no longer sent when a customer is marked as a No Show in-serve

• Can mark a customer as a No Show in-serve as a Concierge

Version: 4.2.12

What's new?

• Raw data reports can now have SSH Key based authentication. Please speak to your account manager for more information

What’s been improved?

• Random queue colour is automatically selected when creating a queue instead of previously defaulting to no colour. The option to have no queue colour can still be selected
• Ability to clear all Outcomes in History V2
• Only show Outcomes accordion in History V2 if Outcomes is configured for the product

What’s been fixed?

• Can now delete event topics that were in use for event that is now in the past

• Flag if a customer is a No-Show in the Weblink API for Waitlist queue

Version: 4.2.11

What's new?

• Ability to view and edit Outcomes on History V2
• Mobile and Desktop push notifications for Concierges and Servers when a booking is cancelled and rescheduled. The settings for these can be found in Booking Settings for each queue which is OFF by default
• Email notifications for Concierges when a booking is cancelled and rescheduled. The settings for these can be found in Booking Settings for each queue which is OFF by default
• Show future unassigned appointments on current day queue. The setting for this can be found in Booking Settings for each Retail only queue which is OFF by default 
• Post service page allowing customers to book a follow-up appointment on Online Booking Interface V2
• View/edit when joining questionnaire on confirmation page for Online Booking Interface V2
• After joining questionnaire on confirmation page for Online Booking Interface V2

What’s been improved?

• Pusher service has now been implemented on the Calendar for the present day to allow real-time updates
• More translatable strings on the Events cancellation page
• Employee ID for SSO users are now editable
• New wording for Server cancellation emails
• Placeholder {minutes-left} is now replaced with {bracket-wait-5} placeholder for new merchants
• Assigned advisor is displayed in booking summary printout if applicable

What’s been fixed?

• Back arrow on slots page for Online Booking Interface V2 no longer appears in-front of the mini calendar

Version: 4.2.10

What's new?

• An overhaul of the Customer Cards on the Queues page, which hosts our popular buttons on the card so you don't need to open Customer Details to serve a customer for example. You can find more information here
• Mobile and Desktop push notifications for Concierges and Servers when a booking is made. The settings for these can be found in Booking Settings for each queue which is OFF by default
• Enable checkbox confirmation on product information for Online Booking Interface V2

What’s been improved?

• Order number when used is now also present in Customer Details in Serve, My Customer and History

What’s been fixed?

• When mark as arrived is bypassed using the Serve button on card, the customer is now automatically marked as arrived

Version: 4.2.9

What's new?

• Single Sign-On for Online Booking Interface V2
• History V1 and Summary tab are no longer accessible as it has now reached End-of-Life. You can find more information about using History V2 here.

What’s been improved?

• Availabilities has now been renamed to Availability on the Calendar
• Events iCal wording has been reworded to be more Events focused instead of Appointment focused
• Events attendees overview on the Manage Events page now accounts for attendees without a status set. Cancelled attendees are still not accounted for
• Walk-in Convert to Booking has now been replaced with Book Follow-Up when in serve

Version: 4.2.8

What's new?

• Server only can see unassigned appointments queue setting. By default, this setting is OFF, therefore Server only will only see appointments assigned to themselves. Toggling this setting ON, Server only will be able to see appointments assigned to themselves and unassigned appointments. It is no longer possible for Server only to see appointments assigned to other advisors which remains a Concierge role ability. This applies for Queues and Calendar
• Ability to search historic served appointments from the Calendar. This is combined into the existing search bar for upcoming appointments
• Advisor search setting for Online Booking Interface V2
• Alternative nearby-store stores setting for Online Booking Interface V2

What’s been improved?

• Go Instore cancel endpoint is no longer called when Qudini automatically cleans up appointments not actioned overnight
• Weblink can now be used to reschedule with Online Booking Interface V2. Speak to your account manager for more information

What’s been fixed?

• Bulk venue upload now checks the Merchant to ensure venue tags are correctly placed

Version: 4.2.7

What's new?

• Ability to mark as arrived, mark as no show and serve customers from the Calendar in parity with the Queues interface for present day appointments. Finishing a customer still needs to be conducted in the Queues interface in this release
• Link SSO accounts to existing Qudini merchant and venue users
• Configurable CORS settings on Online Booking Interface V2 
• Show/hide pricing on Online Booking Interface V2

What’s been improved?

• Switch venues without logging out using the switch button in the account menu for Multi-Venue users
• Filter venues search is now set to autofocus in Admin upon first load
• A log of failed meeting links table added for Go Instore and Zoom integrations
• Staff iCal content indicates the type of appointment and more details to help the Advisor if Physical, Go Instore or Zoom

What’s been fixed?

• Last access time is now updated for all venue users

• Display for customer timings in queue cards now behave correctly against each option provided

Version: 4.2.6

What's new?

• Show venue distance either in Miles or Kilometers on Online Booking Interface V2
• Flag which questions can be consumed by Data Warehouse (Non PII)
• Header and Footer script injection for Online Booking Interface V2
• Customers can create booking no more than X in advance can now be on a Hour(s), Day(s) or Week(s) basis on Online Booking Interface V2
• Format of Date/Times are now configurable via language translations on Online Booking Interface V2

What’s been improved?

• Venue phone number placeholder can be used for SMS and Emails
• Notes placeholder can be used for Go Instore and Zoom integrations
• Serving performance with high volumes. Further improvements to be made
• Accessibility on Online Booking Interface V2. Further improvements to be made
• Additional translatable text areas on Online Booking Interface V2

What’s been fixed?

• Prevent a Venue Admin from removing their own Admin right on Venue Users V2

• Changing of password in My Account

• Employee ID field title for new venue user is no longer undefined on Venue Users V2

• Update Skillsets without a description

• Translation support for booking length minutes/hours on Email

Version: 4.2.5

What's new?

• Venue Users V2 Profile tab within the Edit User pop-up now has photo upload, description, role, external link and supports multi-language which can be used in conjunction with Online Booking Interface V2 for an advisor availability experience
• Wait time bracket placeholders can now be used for providing a broader expectation to customers
• Confirm visit allows customers to confirm they are still visiting the store whether they are a Walkin or Booking via the Weblink. Speak to your account manager for more information on how to get setup
• Wordings for the Online Booking Interface can now be downloaded and uploaded for faster setup

What’s been improved?

• Dates without availability are now faded for the Staff Booking Wizard
• Search and filter now applies to the History V2 page
• Multi-Venue access is automatically approved if requested by a Merchant Admin user. Approval process is still in place if requested by a Venue Admin user

What’s been fixed?

• Product image is now removed correctly when removing straight after uploading on Products V2

Version: 4.2.4

What's new?

• Calendar now has filters to show served, cancelled, no show and in progress appointments. With these filters, the appointment tiles will displayed in read-only. Served appointments filter is enabled by default
• Products V2 now hosts product images to be uploaded for display instead of product icons on the Online Booking Interface V2 product cards

What’s been improved?

• Moved the Display tab to the About tab within Products V2
• Book with me button is now translatable on the Online Booking Interface
• Kiosk template text and notification messages fields have now been increased to a 500 character limit with a character counter for each field
• Send Change Email when Advisor is changed ON/OFF setting introduced. This is set to OFF by default

What’s been fixed?

• Price is no longer automatically set when Editing/Updating on Products V2

• Last customer card on the Queues page for future days is no longer cut off

• Customers can create booking no more than (x) weeks in advance setting now takes effect from when a Start Date is set for the Online Booking Interface

• Filtering on Analytics if Venue Admin or limited venue Merchant Admin

• Search by Booking Reference on Queues

Version: 4.2.3

What's new?

• We now have an integration with Go Instore video meetings. Speak to your account manager for more information on how to get setup
• Server only now has their own Calendar and can be restricted to be read-only or create/edit privileges for Walk-in availability, Booking availability and Cancel bookings using Venue Users V2 user pop-up. By default, Walk-in availability and Cancel bookings will be enabled in parity with what can already been done using Queues. Booking availability will be disabled. These privileges will only show for a Server only and dependent on other settings applied
• Bulk duplication of Online Booking Interfaces can be done within the Online Booking Interface template settings

What’s been improved?

• Moved the Pricing tab to the About tab within Products V2 and support for all currencies
• Venue Admin & Concierge, Venue Admin & Server or Venue Admin, Concierge & Server can now conduct actions such as creating appointments for all queues, without having to have all Concierge queues selected in venue user settings
• Special characters used in the Edit Availability pop-up for Start and End times in the Calendar now automatically update to a grammar colon to prevent format errors
• Merchant Post-Visit SMS now has 0 as an option to send a Merchant Post-Visit SMS immediately after the customer has been served
• Search and filter now applies to future days on the Queues page

What’s been fixed?

• Ability to delete Online Booking Interfaces

• Cancelled appointments are now removed from synced calendars integrated with Cronofy

• Rescheduled appointments are now updated from synced calendars integrated with Cronofy

Version: 4.2.2

What's new?

• InfoBip added as a SMS provider
• Language support for Dutch
• Join by SMS customer name capture

What’s been improved?

• Raw data email reports are now scheduled according to the merchant timezone
• Bookings can be served without having to mark as arrived when using the action buttons on cards feature
• Reschedule button has been replaced with the arrived button which also shows the timestamp when pressed using the action buttons on cards feature
• Automatically finish serving customer on logout feature has now been removed
• Advisor list is now sorted in alphabetical order within the booking wizard time slot selection
• Venue admins are now further restricted when venue settings restricted is enabled
• Performance of the Venues left side menu drop-down in Admin has been improved by limiting the results being returned to the first 20. The search function will need to be used to find the venue if not returned in the first 20. This has not been changed for the Venues page

What’s been fixed?

• After service by staff questions are now linked to the correct target customers setting

• Cancelled customers now show on the day when they were cancelled on History V2

• Setting availability on Calendar in different timezones is now resolved when the venue timezone in venue details and the device timezone is aligned

• Booking slots prior to the default date set on the Online Booking Interface are no longer returned

Version: 4.2.1

What's new?

• Staff facing booking confirmation emails are now translated in the language of the venue staff user
• Show and hide notes field on the Online Booking Interface
• Kiosk types can now be set for the Web Kiosk
• Improvements to Web Kiosk accessibility to support screen readers

What’s been improved?

• Unrelated content for Bookings have been removed such as quoted/wait time. We now show the time since the customer was marked as arrived and date of when the appointment was made when previously it was just the time
• Arrived time is now displayed on the Booking customer card. This continues to also show in customer details

What’s been fixed?

• Calendar no longer errors when syncing an overnight event with our Cronofy integration

• Transferring a customer no longer removes the user in the 'Added By' field

• Confirmation and Change email are no longer received at the same time when using Online Booking Interface V2

• Outcomes automatically removing after being set in some cases will no longer happen

What's behind the curtains? Speak to your account manager if you'd like early access to this new and exciting feature that can only be enabled by Qudini

• A 'Self' tag is displayed on the customer card when the customer has joined the queue by themselves
• An overhaul of the customer cards on the Queues page without the addition of buttons on the card

Version: 4.2.0

What's new?

• We now have Post Visit Emails for Events and Appointments, providing the ability to gain customer feedback after their service
• Maximum group size can be set for each queue in order to prevent customers with a group size larger than the limit to join from the Web Kiosk and Online Booking Interface

• Language support for Polish and French Canada

What’s been improved?

• A new column has been added in Venue Users v2 to display the users role(s) assigned, removing the need to open the user details to see
• Quoted on the customer card has now been renamed to Estimated following user feedback
• Call back icon has changed from a phone to a bell following user feedback
• SSO users are now read-only to prevent editing users within the Qudini platform
• When automatically assigning an advisor to bookings, the advisor with the least number of bookings for that day will now be chosen first to ensure an even distribution
• Other nearby stores dropdown on the Online Booking Interface now sorts results by distance

What’s been fixed?

• Advisor selection within the time slot for the Staff Booking Wizard now retains the advisor selected

• Push back is now working as intended instead of giving the impression to the user that it was

• Bookings manager user can now use the search venues function within the Bookings Manager page

• Rescheduling a booking using the Bookings Manager page for a product with questions

• Prevention of booking slots being displayed before booking availability starts

• Newly archived products no longer remain displayed on the Web Kiosk

• Appointments that have been cleared automatically as no shows are now removed from the UI

• Prevention of duplicating a booking by double clicking using Bookings Manager

• Clicking outside of the Booking Wizard box no longer closes it on Bookings Manager

• Rescheduling on Bookings Manager now keeps the first and last name fields intact

• Mandatory phone number can no longer be bypassed on Bookings Manager

• Email pattern validation on Bookings Manager is now consistent with the Online Booking Interface

• Rescheduling retains the advisor purposefully selected or automatically picks the advisor with availability on Bookings Manager

• Phone number field no longer needs to be pressed on reschedule with the Bookings Manager

• Staff Availability slots are now loading when only 1 advisor has availab and 'Anyone' is selected in the Bookings Manager drop-down

• When a venue is 'deselected' from a Online Booking Interface config, all slots now return as 'unavailable'

What's behind the curtains? Speak to your account manager if you'd like early access to this new and exciting feature that can only be enabled by Qudini

• An overhaul of the Customer Cards on the Queues page, which hosts our popular buttons on the card so you don't need to open Customer Details to serve a customer for example

Version: 4.1.0

What's new?

• Qudini now has Single Sign On (SSO) capability. Speak to your account manager if you would like to know more on how to get setup

Version: 4.0.1 - 4.0.20

What's new?

• Qudini now has our new branding and logo. This will appear on all existing Qudini branded screens. Any screens you have set with your own branding won't be changed

  • You can read all about this here: https://www.qudini.com/meet-the-new-qudini-a-new-look-a-powerful-framework-and-an-even-bigger-retail-vision/
    
    

• New Analytics dashboards are available

• History All Queues: Users can now choose to go back in time on the queue screen rather than needing to switch to the history view. This is an optional feature but will in future replace the history screen

• Desktop notifications available for user of Task management

• Multi-Language Product's are now supported on Kiosks, Online Booking Interface, Customer Wenlink and Customer Emails/SMS

• iCal support: You can now subscribe to an iCal link for your bookings to see them directly in your calendar app (e.g Outlook, Google Calendar)

• A new UI for managing your users is available to trial. Speak to support if you'd like this enabled.

• Advisors who are due to start their shift later in the day will now appear in a new 'Advisors Due' section on the all queues interface in parity with our Store Team App

• Zoom Integration: Qudini can now generate a Zoom URL for bookings that can be conducted over video call. Speak to your account manager if you'd like this enabled

• Events: We have now introduced a Webinar setting within an Event. With Webinar enabled, all location addresses are removed and a URL for where the Webinar is being hosted can be communicated to your attendees via Email and/or SMS

• Task Management: We've now introduced Task Checklists & Attachments. This means you can set requirements in order to define a Task as 'done'. Only once the Checklist and/or Attachments are marked as 'done' if set, then the Task can be completed

• Join Queue via SMS: We've now introduced the ability to join a queue via SMS. Speak to your account manager if you'd like this enabled

• Multi-Language Questions and Answers are now supported on the Online Booking Interface & Customer Weblink

• Online Booking Interface: Ability to pass a language code when embedded as an iFrame

• Merchant Admin & Venue User Account Created Emails: These are now fully rebranded and are sent in the language of the Merchant (for Merchant Admin Accounts) and Venue (for Venue Accounts) if we support it

• Reminder SMS/Emails: We've introduced a new setting where Reminder SMS/Email will be sent if created during the Reminder period. By default this setting is OFF, therefore a Reminder SMS/Email is not sent if created during the Reminder period

• Occupancy: We've now introduced a new feature to manage occupancy. Speak to support/your account manager if you'd like to know more

• Staff Email Notifications have been improved further to update advisors when a Booking that is/was assigned to them has been rescheduled, reassigned or cancelled by another advisor or the customer

• Group Sizes can now be captured across the platform

• Under Occupancy page has been added to our web kiosk to inform customers they do not need to join a virtual queue. This is automatically displayed when under occupancy

• Customers can now marked themselves as arrived for an Appointment via the Weblink. Speak to your account manager if you'd like this feature enabled

• Customer configurable calendar ICS: Customer appointment calendar ICS can now be customised at Queue level with a range of placeholders available

• Online Booking Interface List View: A new setting has been introduced on whether to show/hide the Product & Add-on times

• Web Kiosk Passive Statement: You can now display a statement of your own wording which will display on the Customer Details page without any action required by the customer

• Staff booking email iCal attachments: iCal attachments are now available for confirmation, reschedule, reassign and cancellation staff booking emails

• Occupancy Control: Queue level setting to instruct customers to join the queue or head straight into the store if there is capacity available and no customers waiting in the virtual queue

• Web Kiosk Notes: You can now capture notes from customers

What’s been improved?

• We now support Chinese. Translations have been added across the whole system
• Additional Kiosk Template Translation Fields available

• We now show advisors who are due later in the day again. This brings back a feature that was available on the old queue screens

• A big focus on performance: We are rolling out a new push based system which will ensure that stores with multiple users are always in sync. This will also improve the speed in which the app for a single user works too. This is being rolled out for some users initially. If you are interested in trialing this please contact support

• We have redesigned the Create/Edit Task interface to remove the accordions to make the process faster

• The search bar in Calendar now displays 'No results' if there are no results returned

• Our Zoom integration is now configurable on a per Merchant Product basis and allows custom Topic & Description content, Available Placeholders, Reallocation of Host (for paid Zoom account users only), Rescheduling, Cancellation and Status display

• Additional Events & Online Booking Interface Translation Fields available

• The date displayed on a customer Weblink is now translated to the customer language defined in the Add Customer/Create Booking journey

• Additional placeholder translations have been added for the Online Booking Interface for answers to a customer question

• We've now removed the ability to edit answers by staff for the question type After Service by Customer

• Language selection for Kiosk Templates & Add Customer or Create Booking in Queues now displays in the language of the user logged in

• Converting a Walk-in to a Booking now sends all expected SMS/Emails as per the configuration set. In addition to this, a unique Booking reference is given and the customer is sent a functioning Weblink so they are able to Cancel or Reschedule themselves

• The 'bubbles' on History V2 customer details now display if a Walk-in or Booking was cancelled by an advisor or customer, followed by an additional field to audit this

• The Online Booking Interface has been improved for more branding colour coordination and general smartphone experience

• Calendar appointment cards are now scaled to actual appointment length

• Clearer information has been added on the messages tab when there is no phone number for the customer

• Add Customer/Create Booking pop-ups no longer close by pressing on the Grey area to prevent accidental closure

• Character limits have been upped for Customer Questions and Product Descriptions to allow for more information

• The Back & Complete buttons on the Online Booking Interface now 'float' when scrolling on the Customer Details page to avoid having to scroll back to the top

• Questions are now visible on History V2 inn a read-only format

• Support manager role now have the ability to reset passwords for venue users manually

• Previously answered question answers are now pre-populated when the customer reschedules their appointment via the Online Booking Interface

• Buttons to scroll weekly on the Online Booking Interface so the customer doesn't have to rely on the date picker

• Distance in Miles for the Online Booking Interface is now rounded to 1 decimal point

• Back button for the Online Booking Interface on mobile phones is now linked to the Secondary Button Colour

• Online Booking Interface questions are now displayed if rescheduling a customer booked via the Online Booking Interface using Queues or Calendar

• Occupancy capacity logic for the Kiosk on when to inform the customers whether to join the queue or not, now accounts for queuing customers

• 5 minute booking slot intervals option for Online Booking Interface and Staff Booking Wizard

• Increased the automated SMS call back to position 50

What’s been fixed?

• Finish Serving & No Show Placeholder Fix 

• Booking Widget Map Search in Locale Language

• We fixed an issue with the wording on the password reset flow. It's much more clear now if your password reset has been completed

• Automatica lly update Advisor Details upon reallocate

• We've fixed an issue where re-allocating a customer could result in the customer name disappearing

• Ability to delete customer notes fully

• Consistently display Skillsets assigned to an advisor

• The default language of the Merchant is now shown correctly when creating a new Kiosk Template

• Leaving a Click & Collect queue via the Weblink will no longer result in the customer transitioning to Ready to Collect

• Customer questions/answers now display correctly within Customer Details when in Ready to Collect

• Made the 'Find new slot' button on the Online Booking Interface size responsive to accommodate longer text

• Products & Descriptions now update correctly on the Online Booking Interface when a change has been made to an existing product in Product Settings

• Email sender for a Custom HTML email template is now applied correctly

• Updating a user within Venue Users (Merchant) no longer deactivates the modified user

• Customer questions after service now display on the Customer Weblink when using the Remote Queueing journey

• On occasion, slow loading of customers waiting on the Queues UI

• Quick Add product drop-down no longer overlays the mobile field

• Post visit SMS are no longer sent to customers marked as No-Shows

• Resolution and prevention of duplicate Kiosk products appearing for a very few select venues

• Correct queue colour applied to the customer card tile when a customer is transferred when waiting in the queue without having to refresh

• Customer questions on the Online Booking Interface are now captured when answered during a customer reschedule

• Setting availability in Calendar when the clocks change within the first hour of venue opening no longer fails

• Online Booking Interface iFrame back button, incognito and session cookies fixed

• Book follow-up to a different queue/product no longer results in an error

• Customer questions now load correctly for the Online Booking Interface on Firefox and Firefox BETA for older tablets/phones

• Previously answered question answers are now pre-populated when the staff reschedules an appointment via the Calendar in parity with Queues

• The Back button for the Online Booking Interface Store Booking links where 'Do not show product page if only one product' is enabled is no longer displayed

• Events calendar is no longer disabled for future dates

• Booking reminder emails/SMS should no longer send multiple times to the same customer when the system is under extreme load

• Post visit SMS is now sent for Occupancy queue types

• Sensitive data removal is now catered for Occupancy queue types

Release date: 19th November 2019

Version: 4.0.0

What’s new?

• Queues 

  • The All Queues screen is now out of its beta phase and so replaces previous queue and concierge screens.

  • For customers in the queue, you are now able to push back the customer multiple places in the queue in one action, as opposed to pushing them back one place at a time.

  • For customers in service, it is now possible for an advisor to adjust the length of service up or down by time periods other than 5 minutes. 

• Calendar

  • The Calendar screen is now out of its beta phase and so replaces previous calendar screens.

  • Within the calendar you are now able to search for appointment bookings within specific queues.

• Task management

  • Drive cross-organization collaboration and productivity with Qudini Task Management, by  enabling your head office teams, regional managers and store teams to create and manage tasks for your store estate. Enable your head office team to better communicate action items, information and motivational messages to stores on a daily basis. Speak to your Project Manager for more information.

• Analytics

  • Venue Admin users now have access to venue specific analytics dashboards, giving them additional reporting and insight into their venue operations.

What’s been improved?

• Calendar

  • Calendar v1 has now permanently been replaced by the Calendar interface which has been in beta for the past twelve months.

• Queues

  • The Queue and Concierge screens have now permanently been replaced by the All Queues interface which has been in beta for the past twelve months.

  • The All Queues v1 interface has now permanently been replaced by the All Queues interface which has been in beta for the past twelve months.

  • When viewing advisors who are on a break, you are now able to see both the time taken and the time remaining more clearly on the advisor card.

• Performance

  • The process for cleansing sensitive data has been optimised to run more effectively if the time to clear sensitive data is short.

• Events

  • We’ve improved the layout and styling on the Event Detail page, by removing some shadowing, borders, and blurring effects.

• Settings

  • We’ve removed links to a couple of redundant pages from the Compliance section.

What’s been fixed?

• Bookings
  • We’ve adjusted the validation on the date fields through the different booking journeys, so that dates don’t get flagged as invalid when they aren’t.
  • When a booking is rescheduled, the notes from the original booking will be carried over to the new booking to ensure consistent maintenance of data.
  • When a customer looks to leave the booking confirmation page, they will no longer be warned about leaving the website.
  • Product add-ons are now supported within the staff facing create booking journey.
  • Queues
  • For Waitlist / Click & Collect queues, the Hide Collecting View setting now consistently works, enabling the collection view to show or not as needed.
  • As a server only, you are now unable to Transfer a Customer at the end of service, as per expected behaviour.
  • Within the Customer Details popup, we’ve corrected the format of the time when the customer was marked as arrived and also the time the customer was added to Qudini.

Release date: 18th July 2019

Version: 3.5.0

What’s new?

• Queues (beta)
  • On waitlist queues, you are now able to scroll forward to future dates to see appointments booked in for those future days.
  • Now for waitlist queues you are able to ‘serve’ and ‘finish’ customers on future days, allowing you to complete the first two steps of the three step process whenever you need to, rather than wait until the day the customer is due to arrive.
  • When viewing the advisors list, you now have controls available to allow you to sort the list by serving status (serving, available, unavailable), alphabetical by advisor name (first name, surname), alphabetical by queue name, and by the next available. 
  • Within your process for staff members adding customers to the walk-in queues or creating bookings, the Customer Details fields can now be enabled or disabled, as well as being made mandatory or non-mandatory, so that you only gather necessary information from customers.
  • From the Customer Details popup, you are now able to view a new area entitled “Audit Information”, which displays details of changes to a customer’s queue, product, or advisor, giving you visibility of any adjustments made to the customer’s service.
  • As a concierge, you are now able to allocate a customer to advisor’s who are serving in a different queue to that which the customer is in.  This would temporarily switch the advisor to the customer’s queue in order to complete the service.
• Bookings
  • For staff created bookings, there is now a new queue level setting that enables concierge users to still create bookings even when no booking availability is present.
• Privacy statements
  • Merchant Administration users are now able to set a privacy statement that can be inserted into the various journeys related to adding customers into Qudini, including: Staff Create Booking; Staff Add Customer; Customer Online Booking; Customer Kiosk Join Queue; Customer Event Booking Sign Up; Staff Create Event Booking Signup.
• Multi-venue users
  • You now have the ability to have a venue user access more than one venue with the same username and password, through a process of requesting and authorising access between the venues. This facilitates the ability for venue users to move between venues in their role of server or concierge, selecting which venue they are signing in to when they sign in.

What’s been improved?

• Queues (beta)
  • You are now able to access SMS templates from the Messages section of the Customer’s Details, allowing you to select an SMS from a set of predetermined messages.
• Calendar (beta)
  • When creating an appointment booking via the Calendar, you are now able to see the queue colour indicators. 
• Bookings
  • When making a booking and the selected booking slot has been selected at the same time by additional customers, you are now notified of the slot becoming unavailable.
• Resource management
  • You are now prevented from creating either a resource or a resource attribute that has the same name as an existing resource or resource attribute, and are advised to change your new entity’s name. 
• Skill Sets
  • During the online appointment booking journey when the staff selection step is enabled, if there are no staff members available who have the necessary skills to serve the appointment, you are now advised of the fact that there are no advisors available.
• Settings
  • At a queue level, when setting which customer identification fields are present within the add customer journey, you are now able to set whether the fields are not visible, visible and non-mandatory, or visible and mandatory.  
  • At a queue level, when setting which customer identification fields are present within the create booking journey, you are now able to set whether the fields are not visible, visible and non-mandatory, or visible and mandatory. 
  • At the Venue Admin level, the interface for managing venue users has been updated to enable additional venue user settings, and improve the experience.

What’s been fixed?

• Queues (beta)
  • The customer’s language is now being saved during the creation of an appointment booking by an advisor, whereas previously it would default to the venue’s default language.
  • When viewing the Customer Details for an appointment booking customer, the selected product is now displayed.
  • As a concierge, when transferring a customer from one queue to another, you will no longer be met with an error
  • You are now able to finish serving a customer and mark them as a ‘no show’ even if the customer is in service.
  • For booking customers who are viewed on future days, you are now able to see any questions and answers that relate to booking customers only.
  • As a Server only, when there is at least one customer in the queue the next button will appear for the server if it has been configured on their user account
• Kiosk App
  • When an order number is added by the customer via the kiosk app, this order number is now saved, and displayed to staff members.
• Events
  • When editing the status of an event attendee after the event has occurred, you will now consistently see the status options presented in a dropdown list, rather than it change between buttons and a dropdown list.
• Settings
  • With the Threshold Alerts that alert designated people when certain service states occur (e.g. when the queue reaches x customers, or the customer wait time exceeds y minutes) these have been tidied up so that the service states always trigger the alerts.

Release date: 26th March 2019

Version: 3.4.5.0

What’s new?

• Resource Management

  • Linking to appointment bookings, resource management allows you to set-up resources (this might include; rooms, desks, video conferencing facilities, screens, mobility devices and more) and links these to the specific product / service types, so that appointments are only scheduled when suitable resources are available. (please speak to your project manager for more information)

• Skill matching

  • Linking to appointment bookings, skill matching allows you to match the best staff to serve specific product / service types, through linking staff member skills to product / service skills, so that appointments are scheduled with appropriate members of the team. (please speak to your project manager for more information)

• Private customer journey

  • Within the Add Customer journey within the All Queues View (beta) you are now able to enforce the presentation of a privacy statement before adding any walk-in customer that the staff member can read or present to the customer in order to gain their agreement for storing their details.  If the customer does not agree to the statement, they can be added to the queue without the gathering of personally identifiable data.  If they agree to the statement they can be added through a standard add customer journey.

What’s been improved?

• Queues

  • When viewing the customer card for a booking customer in a waitlist queue, you will now be able to see the time of the booking

  • When switching between service queues and waitlist queues, the transition is now improved

  • When viewing the customer card for customers in a waitlist queue, you will now be able to click to open full Customer Details of the customer and their service information

• Kiosk App

  • For the Customer Details page of the Add Customer journey on the kiosk, administrators are now able to greater control the appearance and behaviour of the mobile phone number field (through options to show/hide and make mandatory/non-mandatory)

What’s been fixed?

• Kiosk App

  • Customers are now able to check-in for their appointment using their email address or mobile phone number without difficulty.

  • Customers attempting to check-in for an appointment on a future day (i.e not today) using their booking reference will no longer cause the app to close.

  • When the app performs a background refresh, the app no longer closes the keyboard

  • The main text on the Confirmation page of the Add Customer journey is now mapped to the Secondary Text Colour in the Customisation Settings.

• Online Booking Interface

  • The appointment time, as shown on the Customer Details step in the make appointment journey, now shows in the timezone of the venue being booked, not in the timezone of the device being used to make the appointment.

Release date: 19th February 2019

Version: 3.4.4.0

What’s new?

• Bookings

  • You are now able to include a queue selection page within the online booking journey, allowing you direct customers through an additional selection step before choosing their products to make product selection more focused.

  • We’ve now introduced the opportunity to include a Terms and Conditions statement on the Customer Details step of the online booking journey, giving you the freedom to edit the text and link it to the set Terms and Conditions link

• General

  • Qudini now integrates with Rotageek, the staff scheduling application, which allows for staff members and their availability to be managed within Rotageek and for their details and availability to automatically synchronise with Qudini.

  • It is now possible to set whether new users should receive an email notifying them of the need to set a password in order to use Qudini, which suits the needs of customers who want individual users not to sign in to the application and for service to be managed solely by a concierge.

What’s been improved?

• General

  • Within the SMS settings, we’ve now extended the list of available placeholders, so that you can pull in even more variable information into your SMS messages.

  • Translations have been improved across the application, in Spanish, Arabic, Korean and Japanese.

What’s been fixed?

• Queues

  • The navigation at the top of the page now has the ‘more’ option returned, to help you navigate around when the screen size is reduced.

  • It is now no longer possible to change a product for a booking customer due to its impact on booking availability.  Product changes can now be done through the rescheduling of the booking.

  • The distorted layout of the Customer Details screen when field validation is shown has been resolved to ensure a consistent appearance.

  • The control to restrict the sending of free hand text messages is now enabled, allowing organisations the ability to stop users sending non-templated or pre-configured  messages to customers.

• General

  • The default language that is set within Merchant Details is now being considered when a new ticket template is created via style templates.

Release date: 22nd January 2019

Version: 3.4.3.0

What’s been improved?

• General

  • The primary navigation across the Qudini application has been updated to give greater consistency across different areas of the service.

  • Translations across the application have been updated to increase their coverage and improve understanding.

What’s new?

• Bookings

  • Users with the role of Booking Manager are now able to search for venues by the customer’s location, rather than just select from a list, ensuring that the nearest venue to the customer is selected.

  • When creating a booking you are now able to give customers the ability to select both a primary product/service and additional products/services for service in the same booking.  These ‘add-ons’ can be added within Merchant Products.

  • When creating your online booking template, you now have the option to select whether your products appear in the traditional card selection view or the new list view, making your layouts more customisable.

• Kiosk

  • Users of the latest version of the Kiosk App are now able to display customer questions during the queue joining process, in a similar way to that available on the online booking platform and staff member add customer journey.

  • Users of the latest version of the Kiosk App are now able to have customers checking in for their event via the kiosk.

  • Users of the latest version of the Kiosk App are now able to have one click queue joining from the Kiosk App, allowing for use in scenarios such as Calling a Colleague to a particular location.  

  • When a queue is full or has no availability, it is now possible to add an image to the kiosk notification screen, which can be used to direct customers to other areas of service.

• Queues

  • A new setting has been added which enables venues to determine whether you are able to mark a customer as having ‘walked out’ whilst in the add customer process.  This records the customer has having attended and walked out, ensuring that all customer interactions are tracked.

Release date: 13th November 2018

Version: 3.4.2.0

What’s been fixed?

• Queues

  • When the Beta All Queues view is viewed on an iPad mini browser in portrait mode, the navigation is now no longer displayed

  • When the Beta All Queues view is viewed on an iPad mini browser the ‘Set unavailable’ button is now replaced by a button with a clock icon

  • When the Beta All Queues view is viewed on an iPad mini browser and you navigate away and then return, the ‘more’ navigation item now no longer disappears

  • When setting an advisor as having returned from a break they now won’t disappear from the advisor list for a period of time

  • When adding an anonymous customer in the Beta All Queues view, selecting a product will now automatically take you to the next step in the add customer journey

  • When adding a walk-in customer to a queue in the Beta All Queues view, you are now only presented with products available for walk-in customers

  • Within the Beta All Queues view, as a server, you are now able to view and edit customer questions

  • Within the Beta All Queues view, when you are viewing future days bookings, you now see the customer questions answered icon on the customer card

What’s been improved?

• Calendar

  • From the Beta Calendar you are now able to access Customer Details for future bookings in order to manage the booking 

• Queues

  • From the Beta All Queues view you are now able to access Customer Details for future bookings in order to manage the booking

What’s new?

• Bookings

  • You are now able to replace the link to the Qudini Cookie Policy on the online booking interface with a link to your own Cookie Policy.  Your cookie policy must also include reference to Qudini Cookies or third party cookies in order to ensure you are informing customers of all cookies used.

Release date: 16th October 2018

Version: 3.4.1.0

What’s been fixed?

• Calendar 

  • When you open the date picker, the current date no longer disappears, in the beta version of the calendar

• Events

  • When editing an event, the pop-up now populates both the topic card and banner images

• Kiosk App

  • You are now able to remove an image you have uploaded to the kiosk, rather than having to replace the template with a new one

• Queues

  • Outcomes are no longer bypassed when the ‘Next’ customer button is pressed within the queue interface

What’s been improved?

• Admin

  • Venue Admin users now have the ability to activate and deactivate Qudini venue user accounts, previously only available for Merchant Admin users

  • When creating new kiosk templates, the new templates will now display at the bottom of the template list, rather than the top

  • The customer title field has now been included in the list of available placeholders for use with booking emails, SMS, and events

• Bookings

  • The title field can now be included for customers to complete when creating their appointment booking via the online booking interface.

  • When updating notes associated with a rescheduled customer booking these are now appended to the original booking, rather than replacing the original notes

  • The cookie policy that is accessible from the footer of the online booking interface/events booking now points to a Qudini Cookie Policy, as Qudini Cookies are the ones being used to deliver the service to the customer

  • The privacy policy and terms & conditions, that is accessible from the footer of the online booking interface/events booking, can now be configured to a URL of your choice

  • Postcode field can now be set as ‘do not show’, ‘show as not mandatory’ and ‘show as mandatory’ on the online booking interface. By default, the field is not shown unless the field was previously set as mandatory

• Calendar 

  • It’s now possible to access the Customer Details popup directly from the Calendar, allowing access to details of the current day booking customers.

• Events

  • The title field can now be included for customers to complete when creating their event booking.

  • It is now possible to edit an attendees status after the end of the event, with the period of time that it can be edited configurable on a per event series basis.

  • Group size can now be configured in the Add Customer/Edit Customer popup for attendees

• Kiosk App v2

  • Controls now exist that allow admin users to disable the customer join a queue journey from the Qudini Kiosk App

  • Identification of customers checking in for appointment bookings via the kiosk can now be done by mobile number, as well as email address and booking reference.

  • There is now the ability to customise the message which is shown to customers when they attempt to join a queue that has become full or for which there is no longer advisor availability 

• Queues

  • The warning which appears when you try and serve a customer when a booking customer is due, which was in place in All Queues v1, has now been included in the new All Queues beta version

  • Customer questions asked ‘When Joining’ can now be configured to be enabled or disabled on a per queue basis

  • Customer questions can now be configured on a per venue basis

  • Products can now be made to appear in a specific order when presented to customers on the kiosk application or for advisors during the add customer journey

  • When sending messages via the Customer Details Messages interface, the sent message now appears instantly in the sent messages pane, rather than having to refresh the pane

  • General performance improvements have been made in order to speed up the responsiveness of the beta version of All Queues and general improvements have been made to messaging to ensure they are more descriptive and informative

• General

  • Translations have been improved throughout the application

  • Error messaging has been improved throughout the application

What’s new?

• Admin

  • A new merchant admin navigation item of Compliance has been added, which contains settings related to service policies (e.g. setting the link to your privacy policy) 

  • New controls have been added to determine whether customer questions and customer description data should be included in the sensitive data clearance process, in order to support GDPR requirements.

  • There is now the ability to include explanatory text as to why you are collecting the data you’re requesting of customers within customer questions, wherever they appear, which supports GDPR requirements.

  • Customer data sent via Nexmo SMS is now redacted as per the merchant’s sensitive data clearance schedule

• Bookings

  • The Sender ID of emails sent in relation to appointment bookings can now be set on the booking email template, and by default it will be populated with the name of the merchant account being used

  • There is now the ability to include explanatory text as to why you are collecting the data you’re requesting of customers, which supports GDPR requirements.

  • A notification email is now sent to the assigned advisor when an appointment booking is assigned to them or when it is cancelled by the customer

  • A placeholder now exists which when used will allow you to include the customer questions (and answers) within booking email templates.

  • You are now able to show a price and a description for the products available for booking

• Events

  • There is now the ability to include explanatory text as to why you are collecting the data you’re requesting of customers, which supports GDPR requirements.

• Kiosk App v2

  • The kiosk app will now consider the device’s opening hours and automatically show a closed message when the service using the device is not open

  • There is now the ability to include explanatory text as to why you are collecting the data you’re requesting of customers, which supports GDPR requirements

• Queues

  • You are now able to scroll through or select future dates to see customer activity such as bookings lined up.

  • If your journey for adding customers to a queue doesn’t include customer descriptions or customer questions, then a Quick Add Customer option will appear allowing for a speedier approach to getting customers into the queue

Release date: 12th June 2018

Version: 3.4.0.0

What’s been fixed?

• General Admin
  • When setting up products, you are now unable to let them have negative serve times
  • When SMS messages are sent via Nexmo, the SMS Source is now correctly trimmed to 11 characters
  • When confirming the use of a new style template for booking emails, the popup message box now closes
  • Venue Admin users are now no longer able to delete venues or create venue tags
  • Venue closing hours can now be set up to 23:59, removing the possibility of setting it as 00:00 which is the start of the following day
• All Queue Beta
  • Concierge users are now unable to bypass mandatory questions when adding a customer to a queue
  • When adding customers, postcodes are now saved
  • When adding customers, the summary numbers of advisors and customers in each queue are now correctly reflected
  • When viewing customers in the queue, you are now able to edit the product they had selected as being their preference for service
  • When serving the last customer in the queue, the last customer no longer remains visible within the queue list
  • When editing Customer Details and saving, the newly saved details are now shown on the Customer Details popup and edited notes are saved
  • When editing an anonymous customer to add their name, the details are now saved
  • When rescheduling a booking via the Customer Details pop up, the customer details are now pre-populated in the new booking form
  • When setting your availability, you no longer briefly appear twice as an available member of staff
  • When editing availability and enter a start time after the end time, the message you are shown now advises what the problem with this is
  • When viewing the Customer Details of a customer being served by another advisor, the advisor details section now shows the actual serving advisor and not the current advisor
  • When marking a member of staff as being on a break, their My Customer tab no longer says that they are finished for the day
• Calendar Beta
  • When changing both the assigned server and time for a booking, the warning message now references both the changes, rather than just one
  • Changing booking availability in Internet Explorer now updates the time to the correct timezone
  • Adding a new booking will now make the booking appear immediately within the calendar
• Bookings
  • You are now able to change the type of booking slots that are available
  • When making edits to the non-default language versions of booking emails, you are now able to see the edits immediately within the email preview
  • When making a booking and staff selection is enabled, you can now selected ‘no preference’ and Qudini will assign to an appropriate staff member
• Events
  • When sharing an event via the social media sharing icons, the URL being shared is now the specific event you are on, and not the event series you are in
  • When viewing the postcode field on the event sign up form, you no longer see the postcode placeholder and instead see the correct text
  • When adding card and banner images to an event, these will now override any topic level card and banner images
  • When editing a logo on an event series, you are now able to edit it more than once
  • When viewing the events admin tool using IE11, the date format is in the format dd/mm/yyyy
  • Also when viewing events admin, the date sorting of events is now correct
  • When setting an event, if you enter a maximum group size that is greater than the capacity of the venue, the create event popup no longer closes

What’s been improved?

• General Admin
  • A new improved interface for updating the customisations on Printed Tickets has been introduced, to bring together controls of a similar nature and reduce page length
• All Queues Beta
  • Layouts of the All Queues view have been improved when seen on iPad mini Safari browser
  • You can now see the name of a staff member who has been assigned to a booking on the All Queues view and on the Customer Details popup
  • You can also see the first part of any Customer Notes that have been added to the customer’s record
  • When adding customers, the selection of a product will now automatically take you through to add customer details, without the need to click the next button
  • When viewing Customer Details for a customer in the queue, you are now able to edit the product that the customer is being served for
  • When adding a customer to the queue, you see a confirmation that the customer has been added to the queue and are no longer advised that questions and descriptions have also been saved
  • When creating a booking, you see a confirmation that the booking has been made and are no longer advised that questions and descriptions have also been saved
  • Calling forward the next customer in a queue from the post-service popup now assigns the customer to an available advisor, rather than the concierge
  • When viewing the Customer Details, Add Customer, Create Booking Set Shift Time, or  Set Availability popups, you are now able to close the popup by clicking off the side of the popup.
• Calendar Beta
  • When viewing bookings in the calendar, a booking icon now appears within the calendar item and the product icon also appears
  • When preselecting a time from the calendar to make a booking, the most appropriate time slot is selected when time slots options are determined
• Bookings
  • When searching for bookings via the Booking Manager, within the search results you can now see the venue that the specific booking relates to
• Events
  • When uploading card and banner images to either the Topic or Event you can now see suggested dimensions and file sizes for each image

What’s new?

• General Admin
  • Style templates can now be created at a Merchant Level which can be used across templates for TV Apps, Tickets, Kiosks, Booking Widgets, and Booking emails, applying the same colours and logos for overall consistency
  • Merchant Admin users can now edit the colours used on the Qudini app, including logos, header background and text colours
• Bookings
  • Concierges will now receive notifications when a booking customer is checked in for an upcoming booking appointment
  • A new email is now available specifically to communicate changes to bookings to customers.  The email can be enabled or disabled from the booking settings on the queue
  • There are now two new placeholders that can be used in SMS and emails for the phone number of the advisor a booking is with, and the email address of the advisor a booking is with
• Events
  • When setting up events, you are now able to restrict event attendees to only those attendees with email addresses from predefined lists of domains (e.g @yourorganisation.com)
  • You are now able to define whether venues are able to create their own Event Topics, giving freedom to local administrators if you wish
• Reporting
  • It is now possible to set a default report to be made available to all venue admin users, with all newly created venue admin users automatically receiving the report.
• GDPR & data security
  • Merchant Admin users are now able to define the period of time (in hours, days, or months) that sensitive data should be held, after which point it will be anonymised.  By default, sensitive data includes Customer Name, Customer Email Address, Customer Mobile Number, and these will be anonymised after this period of time
  • Merchant Admin users are now able to define if Customer Notes should also be included within the definition of ‘sensitive data’, and thus be removed in the timescale defined in the previous feature
  • IP addresses stored within Qudini are now anonymised so that they are no longer personally identifiable
  • Merchant Admin users are now able to define whether Qudini accounts of users who haven’t signed in to their account for a defined period of time are automatically deactivated

Release date: 27th February 2018

Version: 3.3.0.0

What’s been fixed?

• When viewing event details via the customer details pop up the event’s details will now present the correct information

• When editing the time of an event, the time will not automatically change from a PM time to an AM time

• When creating an event the fields are now all aligned correctly 

• The event attendee counter now correctly counts the sizes of groups into the total and is automatically updated with new data without refreshing

• When administering events you can now successfully filter by location and venue

• When viewing event dates these are no longer shown in US date format

• After serving a customer, product questions now show when you expect them to

• On the online booking screens, if a customer question is included that requires an option selected from a dropdown list, the correct dropdown options now display

• When a customer has answered after service by customer questions, their responses are now shown in the Customer History section of the Customer Details 

• When creating a new event, the Create Event pop up is no longer titled ‘Create duplicate event’

• The ‘Find new event’ button text is now associated with the correct colour customisation field

What’s been improved?

• The sign in screen has been updated and new user product walkthrough information introduced to support in the understanding of available tools within Qudini

• The Online Booking Interface has had its administration screens updated to introduce the ability to enable cookie and privacy policies

• The Online Booking service has new improved time calculations, to improve response speeds and determining available booking slots

• A new improved interface for updating the customisations on Booking Emails has been introduced, to bring together controls of a similar nature and reduce page length.

• When viewing Events on the events homepage, you are now able to see more upcoming events

• When viewing venues within the admin tools, you now see the venues listed alphabetically by venue name

What’s new?

• BETA: A new view of all queues has been introduced as to improve the overall operation of the queue management application.  This includes (but is not limited to):

  • Colour coded queues

  • The ability to filter the by queue and / or colleague to tailor the view to what’s important to the user

  • The ability to push customers back in the queue by multiple places

  • Presentation of queue timing information, such as expected wait time, expected serving duration, current serve time, expected booking start time

  • Context specific customer view on the same page as the queue, allowing for quick calling of customers from the queue, or exposing more information about the current customer (including details, profile, messages, outcomes, questions)

  • End of service actions to prompt the next step for the server

  • The ability to assign an anonymous customer to a server

• BETA: A new calendar has been introduced, which brings together a variety of availability aspects into one view, including:

  • Assigning availability across multiple queues

  • Filtering by day, week, or by advisor

• A new training & support portal is now accessible from the primary navigation, giving access to best practice guides, FAQs, and release notes, all subject to the user’s Qudini permissions.

Minor Release date: 22nd January 2018

Version: 3.2.1.11

What’s been fixed?

• Adding new products no longer requires a customer being added to a queue in order for them to be displayed.
• When a customer leaves the queue from the weblink, the status of the page is now refreshed to advise the customer that they have left the queue.
• When a staff members mark themselves as unavailable and want to set a custom time, they are no longer required to select one of the presented options before saving.
• In the All Queues view, you are no longer advised to answer mandatory questions when they have already been answered.
• When adding staff availability you are no longer able to add in times that are not correctly formatted as a time.

What’s been improved?

• A new improved login screen has been introduced for mobile devices.
• It is now possible to deactivate the kiosk from within the Kiosk’s settings.
• Deactivated kiosk IDs can now be reassigned to new devices.
• Kiosk IDs are now included within transactional data to allow for the tracking of transaction details by the kiosk.
• Downloading sensitive data now walks the user through some sensitive data warnings prior to permitting a download.
• The csv upload of new users will now permit the creation of users without a role.

What’s new?

There were no new major features in this release.

Release date: 22nd November 2017

Version: 3.2.1.7

What’s been fixed?

• Answering mandatory ‘customer questions’ when adding a customer to a queue will no longer return an error message.
• On signing up for the restaurant application with you are now advised of the password complexity requirements.
• Uploading a TSV of users will no longer permit the creation of a new user without a role set.

What’s been improved?

• For Click & Collect queues there is now the option to hide the Collection View.
• Error messages for invalid staff availability times are now more clear.

What’s new?

There were no new major features in this release.

Release date: 31st October 2017

Version: 3.2.1.4

What’s been fixed?

• Within Feature Management the contact email address for adding the feature to your plan has been updated.
• Within Feature Management the formatting of the interface has been improved to correct presentational issues.
• The weblink now refreshes to reflect the fact that a customer has left the queue.
• Merchant Administrators can now see the IDs of TVs that have been paired with the application.
• Check-ins for events on a kiosk will now mark the attendee as having attended the event.
• Customer Questions are no longer repeated when a customer is added to the queue.

What’s been improved?

• Venue lists are now sorted alphabetically.
• Staff PDF downloads now have the option to include information on number of breaks taken and total time of breaks taken.
• Speed of the Wait Times stats in the Stats Dashboard now load more quickly.

What’s new?

There were no new major features in this release.

Release date: 11th October 2017

Version: 3.2.1.2

What’s been fixed?

• Within Feature Management, Events will not display if the Events feature restriction is set by the Merchant Administrator.
• Finishing serving a customer in the queue will now remove the customer from the customer details panel.
• Within Feature Management the formatting of the interface has been improved to correct presentational issues.
• Customer Questions that are scheduled to appear after joining the queue will now display at the correct position in the customer journey.
• Adjusting the time in queue using the +5mins / -5mins control will now update the meeting length by the appropriate amount of time without needing to refresh the page.
• The weblink after a customer has been served is no longer blank.
• The Products drop-down within Customer Questions now displays all products, even if they have duplicate names.
• When Merchant Admins turn off the ability for new Merchant Admins to create other Merchant Admin accounts, the control no longer resets to ‘on’.
• When viewing the TV Details at a venue level, the popup is no longer cut off by the navigation bar.
• The Edit Customer Answers button is no longer displayed if Customer Questions are not activated.
• The Customer Questions titles are no longer displaying to customers on the weblink.
• Customer Questions can now be re-ordered and saved, unlike previously.
• The overlaid text no longer displays on Weblink and Kiosk templates, if templates already exist.
• The Series URL button on the Manage Events page now works when the user goes to Attendees and then uses the breadcrumb to navigate back to Events.
• The events data filter now has the date in the format of DD/MM/YYYY.

What’s been improved?

• A new placeholder for the Store Finder has been created for use in emails and SMS.
• The presentation of the Customer Questions when joining the queue has been improved to avoid any confusion as other on-screen functions are used.
• Within the queue, there is now a green tick icon when customers have answered the Customer Questions.

What’s new?

There were no new major features in this release.