Using Qudini in Head Office

• Zoom Integration
• Video appointments
• SMS character limits
• 8x8 video appointments
• Set up Join by SMS (Text to join a queue)

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Merchant Admin

• How to Create and Manage Products
• Managing your merchant details
• Customer Questions - Adding Questions to ask your customers
• Add Outcomes for staff to capture results of customer transactions
• Create SMS templates for staff members to send to customers

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Analytics

• Analytics - Glossary of terms
• Analytics - Filtering your data
• Analytics - Downloadable data
• Summary - Appointments
• Summary - Assignments

Bookings Manager

• Booking Manager: How to manage bookings across venues

Merchant Admin Users

• Adding other merchant admin users
• What roles and permissions does Qudini have?

Customisations

• Confirm Attendance Email Placeholder

Online Booking Interface

• How to iFrame the Qudini Booking Widget
• Create and Customise Online Booking Interfaces
• Feeding Question Answers into the Online Booking Widget
• How to use Snippet Injection on the booking widget
• Booking Widget Query Parameters

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Venue Settings

• Managing Venue Details
• Settings Venue Opening Hours and Closed days
• How to Manage your Venue Users
• Adding and managing kiosk IDs
• Adding and managing the TV app

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Queue Settings

• Creating and Enabling Venue Level Products
• Types of booking availability
• Enabling Outcomes for venues
• Configuring a queue
• Quick Complete Appointment and Walk in customers

Events

• Events Overview
• Creating an event
• Duplicating an event
• Running and Managing events
• Sharing Event booking links

Accounts

• Reset a team members password

Occupancy Queue

• Occupancy Management on Mobile devices (Single View)
• How do I change my maximum capacity via the Desktop webapp (Occupancy Management)

Appointment Bookings

• Managing appointment bookings using the Queue and Calendar
• Managing Generic Availability
• Setting Staff booking availability

Waitlist Queue

• Managing the Waitlist queue

Desktop App

• Understanding My Customer
• The main Qudini interface
• Add a walk-in customer
• Serve a customer
• Recording outcomes of service

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Store Team App

• Changing your app URL
• Adding a walk-in customer
• Creating an appointment
• Mark a customer as a no show
• Mark a customer as a walkout

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Desktop App

• Add walk-in customers to the queue
• Serving a customer
• Creating a customer appointment
• Setting an advisor as unavailable
• Re-allocate a customer to a different advisor

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Store Team App

• Setting Availability - Server permission
• Setting availability - Concierge
• Adding a walk-in customer to the queue
• Creating an Appointment
• Mark a customer as a 'No-Show'

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Implementation steps

• Implementation: Summary of Steps to go live
• Implementation: Steps to go live
• Implementation: Steps to launch a new market
• Checklist: Your Qudini Implementation Checklist
• Checklist: Your Qudini Roll-out to BAU Checklist

Implementation Individual Articles

• Implementation: Qudini Solutions and Data Subjects
• Implementation: Qudini Company Terms and Policies
• Implementation: In store POS Suggestions
• Implementation: Ensuring GDPR compliance when using Qudini
• Implementation: How to promote your appointment booking offering

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Implementation Individual Articles - IT/Technology

• Implementation: Qudini Platform Security
• Implementation: Whitelisting and Deploying Qudini
• Implementation: Accepting Appointments from your website
• Implementation: Qudini Standard Online Appointment Booking Interface
• SSO / SAML Authentication - Administrator Setup Guide

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Integrations

• Integrations
• Integrations - Identifying the customer
• VoCoVo Integration
• Salesforce Integration
• Qudini -> CRM: Batch Transfer

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Store Team App

• Qudini Store Team App Release Notes

Desktop Web Application

• Qudini Desktop Release notes

Kiosk App

• Qudini Check-in Kiosk App Release Notes

Product Updates

• Product Update 2021 - Service queue changes
• Product Update 2021 - Other improvements to the Desktop application
• Product Update 2021 - Occupancy queue changes

FAQs

• How do I reset my password?
• How do I change my password?
• Changing your language settings
• What's the difference between Merchant Admins and Venue Level users?
• What does 'Always Available' mean?

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Events Manager

• Creating an Event Series
• Creating an Event Topic