Qudini’s Retail Choreography system involves multiple touch points with your customers including appointment booking, queue management and order collections.
The system can be used fully standalone, however its often beneficial to integrate with your Customer Relationship Management (CRM) in order to gain a complete picture of your customer interactions.
Qudini provides a number of features in order to support this, and they can be used in a combination depending on your use case.
- Identifying the customer: How to ensure customers in Qudini are matched to your own systems
- Qudini to CRM: How to send data from Qudini to your CRM or other systems
- CRM to Qudini: How to lookup and fetch data from your CRM into Qudini.