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Go Instore integration

This is currently a draft article..

Go Instore provide a video service for retailers to quickly connect their customers with their teams for product demos and sales. 


The integration allows bookings via Qudini's appointment booking platform to generate an appointment within Go Instore. 



Setup 


You will need to first have this feature enabled by Qudini and Go Instore. Please speak to your account manager or contact support if you are interested to use this feature. 


Go Instore will provide you with the relevant details you need to enable your account. 



Go Instore can be configured from Integrations > Video Integrations. 


First, click Link account: 


Next enter the details provided by Go Instore: 



Configuration:


Once configured you can then choose which products should generate a video link. 


You can also configure the title and description that will show inside the Go Instore App: 


Usage


Once enabled. All customer bookings which are booked to a specific advisor will have a Go Instore meeting link created, as long as that advisor's email matches that of a user in your Go Instore account. 

You can configure the customer facing emails and SMS to contain the Go Instore link by using the placeholder {booking-meeting-url} in the SMS or Email templates. 


Troubleshooting 

A customer received a link but this didn't show in the Go Instore app 

At present the integration doesn't provide feedback from Go Instore to Qudini if an advisor is no longer available after a booking was created. Ensure that you update the booking inside Qudini ensure it is linked to the correct advisor. 








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