Support Portal

Best Practice - Which Queue? - About the Service Queue


Service Queue 



Overview


The Retail/Service Queue interface shows customers on the left and staff activity/resource availability on the right. This enables you to manage the queue and appointments and then to track your customers whilst they are in service with a member of staff or using an amenity. enabling you to view staff members serving customers


Available on desktop browser, IOS and Android tablet and smartphone.



Desktop interface


How it works:


  • Walk-in and appointment customers are shown on the left-hand side, while the store team available to serve them are shown on the right-hand side.
  • Customers in the queue or with upcoming appointments can be managed and assigned across to the advisors available to serve them either by a central host/concierge or by a store team member accessing the “my customer” page on their own device.
  • Once assigned to a store team member you can see how long the customer interaction has taken. 
  • The right hand side also enables you to shop floor manage colleague’s locations, availability and break times.



Key use cases:

Customers walking in or booking appointments for service with staff where you want to record who served them and how long it too. Or for other services/experiences where service availability has a limiting factor and you want to track the customers journey through from start to finish. Including:

  • In-store services.
  • Virtual services.
  • Call a colleague in-store. 
  • Experiences.
  • Hire and rental.





Tablet interface



Tablet interface swipe actions 




Mobile interface









Did you find it helpful? Yes No