Support Portal

Implementation: Accepting Appointments from your website


Everything you need to know about how to integrate Qudini into your website to accept online appointment bookings.



Contents of this page: 

  1. About Qudini
  2. Online appointment booking options 
  3. Table of resource content 



1. About Qudini


Qudini offer a SaaS based platform with core solutions that include: appointment booking software, a virtual queue management system, event booking software and task management software. 


Our appointment booking Software enables organizations to enable their customers to access their website to view upcoming availability and to schedule appointments online. Once appointments have been booked customers will receive SMS and email reminders about their appointment with links to cancel or reschedule if they need to.


Brands are using our software to enable their customers to schedule time for: Store visits, in-person services and experiences and virtual services and experience.




2. How to accept appointments online



To enable your customers to schedule appointments online Qudini offer: 

  • A Standard Online Appointment Booking interface that can be set-up and customized with your branding in a matter of minutes. Learn more about how this works at this page.
  • An API portal to enable you to rebuild our online appointment booking interface. Available at this page.


These features can be used to enable your customers to book appointments from your site using any of the following methods:


Option 1: 

Link to

Option 2: 

Embed

Option 3:

Rebuild 

Customize our Standard Online Appointment Booking interface and link out to it at any point within your website.
Customize our Standard Online Appointment Booking interface and embed into your website pages within your site.
Use our APIs to rebuild your own appointment booking interface.

Examples: 


NatWest 

Brown Thomas

Examples: 


Ellis Brigham


Examples: 


Samsung Support Centres

Samsung KX

Benefits:
Very fast and simple to implement.


Has a fixed layout but with customisable branding scheme to  fully blend into your website experience.


Enables you to easily place a button anywhere within your website that customers can use to book appointments (eg. homepage, store finder page, product pages).


The link can open in a new browser tab so that customers can easily return to your website.


Offers a "Back to homepage" button to ensure customers are encouraged to return to your website on completion of their booking. 

Benefits:
Fast and simple to implement.


Has a fixed layout but with customisable branding scheme to  fully blend into your website experience.


Can be embedded at any location within your website.


Ensures customers can book appointments without leaving your website. This means they can easily continue shopping and do not see a change in the URL they are using.

Benefits:
Provides you will full control over design and user experience.


Can be embedded at any location within your website.


Ensures customers can book appointments without leaving your website. 




You could also use a combination of the three methods within different parts of your website.


Most of our clients select option 1 or option 2 to launch their project quickly. Some of those have then rebuilt their online booking interface using our API portal once they have embedded our software and understood the ideal customer user experience.




3. Ideas of where to place appointment booking links on your site


To drive maximum foot traffic to your new appointment booking services from day one, the below images show examples of where you could include appointment booking links within your eCommerce website. These ideas are inspired by what we're seeing in the market and have been customised with our fictional luxury fashion brand "QDi".



(Download the full pack with the below ideas and images here: 

https://docsend.com/view/nm8z3thjrsraefre)



Your Website Homepage


Ensure that customers notice your new service offering from the outset by displaying the option to book an appointment within a key location on your homepage.





Your nav bar


Drive customers to your services by placing an appointment booking button within your nav bar, making it visible from every single page of your site.




A promotional banner


Place a promotional banner across key pages of your website to inform customers of your appointment booking offering with a link to easily book.




A pop-up 


Place a pop-up across key pages of your website to inform customers of your appointment booking offering with a link to easily book.




A dedicated appointment booking information page


To optimize SEO potential, we recommend creating a dedicated appointment booking information page with more details on your appointment booking offering and the ability to easily book appointments from this page.




Your store locator page


Drive qualified foot traffic to stores by enabling customers to easily book an appointment from your store locator page.





Individual store pages 


Within each store's individual information page enable customers to easily schedule appointments via an embedded booking widget or a button that links to an external page to book just within that store.






Your product pages


Turn browsing into sales by placing an appointment booking links on your key product pages to enable customers to seamlessly book time to discuss products that they are interested in.




Page footer


In the footer of your website to ensure your google site map recognise the pages you link to.





More ideas on where to include appointment bookings and how to promote your appointment booking offering can be found in our best practice guide on How to Promote your Appointment Booking Offering. Created for website, eCommerce and marketing teams.





4. Table of resource content 




Content

Purpose

Guide: 9 ways to promote appointment bookings from your website A guide with visualised ideas of locations to promote your appointment booking offering from your website.

Page on our standard online appointment booking interface

A page explaining how our standard online appointment booking interface appears and works. (Link also referenced above).

API portal 

A page explaining how to link to, embed or rebuild our standard online appointment booking interface within your website. (Link also referenced above).
Best practice guide: How to promote your appointment booking offeringA best practice guide with more ideas on where to include appointment bookings and how to promote your appointment booking offering can be found in our best practice guide on How to Promote your Appointment Booking Offering. Created for website, eCommerce and marketing teams.
Appendix to Best Practice Guide: How to promote your appointment booking offeringAn appendix to the above guide to support your marketing team with setting up some of the ideas suggested in the guide.










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