Support Portal

Troubleshooting notifications


Desktop notifications


I'm not receiving notification on the desktop for new customers:


Desktop notifications are sent to the browser, and then displayed on your device. In newer versions of Chrome, the notifications are no longer handled by Chrome but by your Operating System (Windows or Mac).


In order for Customer Joined/Added Push Notifications to work, the user logged in needs to have at-least the 'Server' role. They will then receive a Push Notification for that queue only.


Private browser/Incognito is not recommended and can prevent Push Notifications from being sent.


To manage Chrome native notifications on Windows 10: 

  • Open Settings

  • Click on System

  • Click on Notifications

  • Under “Get notifications from these senders,” select Google Chrome




To manage Chrome native notifications on macOS Catalina: 

  • Open System Preferences

  • Click on Notifications

  • Click on Google Chrome

  • Ensure the Google Chrome alert style is 'Alerts' and the following options are ticked (Show notifications on lock screen is optional)


General

Ensure that https://app.qudini.com (or your URL if Qudini is hosted on a private server) is allowed to send Notifications and any other settings which can limit Notifications are turned OFF:




Mobile notifications

Push notifications are applicable to both iOS and Android with the Store Team App.


You need to be logged in to the Store Team App to receive push notifications. For the best experience and to eliminate any problems, it should be one unique user logged in per device.


To manage notifications on iOS: 

Push notifications work on iOS with the app in-view and in the background.

On first install, you will be prompted upon launching the app to 'Allow' or 'Don't Allow' notifications. Press 'Allow' to allow push notifications to be sent from Qudini.



If you do not see this, then try the following:

  • Open Settings

  • Press Qudini

  • Press Notifications

  • Ensure 'Allow Notifications' is enabled



If this is all enabled, then lastly ensure that the OS allows notifications.


To manage notifications on Android: 


Push notifications work on Android with the app in the background only.


With Android, you will not be prompted upon launching the app to accept notifications.


To ensure they are enabled, try the following:

  • Open Settings

  • Press Apps and Notifications

  • Press Qudini

  • Press Notifications

  • Ensure 'Show Notifications' is enabled



If this is all enabled, then lastly ensure that the OS allows notifications.

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