The Qudini Store Team App is available in the following app stores:
Releases:
Our mobile app is always available on iOS TestFlight and Google Beta channel before it is released to the production app stores. This allows our customers to get advanced access and trial the latest features before they are available to all users.
To sign up for Beta access please use the following links:
iOS available via : https://testflight.apple.com/join/Kz8v8Qyg
Android available via : https://play.google.com/apps/testing/com.qudini.tabletapp
Version: 4.5.9 - iOS App Store & Google Play Store
What’s been fixed?
- Book follow-up is now using the correct ID of the original booking
Version: 4.5.8 - iOS App Store & Google Play Store
What’s new?
- Chinese Taiwan is now a supported language. Qudini will be displayed in this language if the device OS language is set to this
What’s been improved?
- Create booking Spanish translation is now in parity with desktop
Version: 4.5.7 - iOS App Store & Google Play Store
What’s been improved?
- Filter results by date range on calendar for a more refined search. This is set to 7 days by default
- Start and estimated time on serve is now in parity with desktop
What’s been fixed?
- Push back and move up swipe action now takes into account the current queue the customer is in, instead of all queues
- Show staff in queue timings in respect of the setting applied on desktop
- Setting staff booking or walk-in availability via the calendar no longer removes another advisors existing availability
- Ability to save availability via calendar if only adjusting the end time
- Converting a walk-in to a booking to another queue
Version: 4.5.6 - iOS App Store & Google Play Store
What’s new?
- Search for an upcoming or past appointment on the Calendar
- Ability to move a walk-in customer up in the queue. This is available as a button in customer details and as a swipe action in parity with the push back feature
What’s been improved?
- Customer title is displayed if set on the customer card and details for all stages
- 4 product/add-on tiles now displayed on tablet instead of 3 whilst retaining same length of product names without being cut off. It is still a single list view for mobile phones
- Ability to change product on reschedule in parity with desktop
- Walk-in customer details bottom bar redesigned in parity with appointments
What’s been fixed?
- Updating customer details when the customer is in the ready to collect section for click and collect now updates upon save without any further action
- Set shift availability if using the app in Chinese
Version: 4.5.5 - iOS App Store & Google Play Store
What’s new?
- Display notes against the advisor name if set on the desktop application within the venue user profile tab
What’s been improved?
- Press zone increased for phone country code selector on Add Customer and Create Booking
Version: 4.5.4 - iOS App Store & Google Play Store
What’s new?
- Ability to mark a walk-in customer as present/not present within customer details and swipe action. The setting for this can be found in Queue Details on the desktop application and is OFF by default
- Server (cannot self assign) UI permission added within the Venue Users edit user pop-up on the desktop application. If set for a Server only, this removes the next and serve/quick complete buttons, therefore they can only be assigned customers via Concierge
- Ability to have the shift time scroll wheel in 1, 5 or 15 minute increments. The setting for this is in Merchant Details on the desktop application and set to 1 minute by default to match existing behaviour
- Advisor search in parity with the desktop application
- Privacy policy inline in customer details for Add Customer and Create Booking
What’s been improved?
- Question target type parity with the desktop application
- Removal of accordions for create/edit task
- Duration/time/date pickers usage consistency
- Call back counter in parity with the desktop application
- Swipe hint will now only happen on first login for the same user on the same device instead of appearing on every login. It will appear again for the same user if the app is deleted and reinstalled or using another device
- Question info text can be viewed by pressing the 'i' icons if a question has info text set
- Task checklist marking as done/not done UX
What’s been fixed?
- View task details in History
- Inability to set yourself as unavailable if the UI permission is set to Server (next disabled) or Server (next enabled)
- Next button not displaying if the UI permission is set to Server (next enabled)
- Next customer no longer skips outcomes, before service by staff and after service by staff questions
Version: 4.5.3 - iOS App Store & Google Play Store
What’s been improved?
- The language set on Venue Details is now the default language option for Add Customer and Create Booking if it matches the languages available on SMS settings. If the language set on Venue Details does not match the language available on SMS settings, it will fallback to the Merchant default language which was the previous behaviour
What’s been fixed?
- SMS messages in the messages tab is now in chronological order
Version: 4.5.2 - iOS App Store & Google Play Store
What’s new?
- Select up to 5 custom shifts if created on our desktop platform within Venue Details when setting availability for yourself upon login or others on the Availability page
What’s been improved?
- Advisor name is now displayed in the shift time selector
- CRM tab in customer details is now always displayed if this feature is enabled without having to wait for a response from the CRM provider first
- Questions already answered upon book follow-up are now pre-filled in parity with desktop
- Dynamic phone number validation without having to press complete/next
- Ability to download answers if using the upload question type for the Online Booking Interface
What’s been fixed?
- Override booking with either a minimum and/or maximum add-on limit set
- Complete button occasionally appearing on the booking time slot selection step
- Dial code behaviour is now consistent on all customer processes
- Salesforce CRM date/time stamps on events and ordered from newest to oldest
- Phone number automatically populated upon look-up if the data is available on the integrated CRM
- Availability options on Calendar now take into account booking availability types
Version: 4.5.1 - iOS App Store & Google Play Store
What’s new?
- Create walk-in or booking availability on the Calendar using the availability button
- Override booking availability feature in parity with the desktop platform if enabled on the queue
What’s been improved?
- Date picker added to the Calendar for easier day or week selection
- Postcode if entered now shown on Event attendee details
- Breaks can be set without having to select a reason, if reasons are set
- Left-hand-swipe action for advisors serving for outcomes or book follow-up if either/or are enabled
- Replaced more button in My Customer with the transfer to queue button as this was the only item within the more options
- Option to finish serving the customer after doing a book follow-up on the confirmation pop-up
- Buttons with icon only now show the button text upon long press
- Outcomes can now be added during service. You are still presented the outcomes pop-up upon finish
- Purposeful error message if adding availability in the past on Calendar
- Latest translations have been applied across the platform for the various languages we support
What’s been fixed?
- Events QR code scanner available regardless of roles
- Booking availability can now be modified for advisors set to always available for walk-ins
- Booking options no longer available if the queue has bookings disabled
- Events emails now sent in the attendee language selected if configured on the desktop platform
- Break reasons displayed in the order set on the desktop platform
- In-progress bookings no longer showing on previous days on the Calendar
- Break reason options now reset after each use
- Create task on Android no longer causes a crash
- Create task scrolling on Android smartphones
Version: 4.5.0 - iOS App Store & Google Play Store
What’s new?
- Accessibility standards have been applied to the Queues and History page. We are continuously working on this to make the whole app accessible
- Overhaul of the shift availability setting. You can continue to use the traditional wheel scroll or now manually enter the hours. If using on a tablet, you have the ability to use the preset shift times that are based on the venue opening times
- History is now available on a smartphone
- Ability to set a minimum limit for add-on selection. This can be set as a standalone limit or in conjunction with the maximum limit
What’s been improved?
- Product cards for Add Customer and Create Booking now show in 3 columns instead of 4 on a tablet and 1 column instead of 3 for smartphones to accommodate long product names. Functionality remains unchanged
- Removed case sensitivity for queue search
- One press to remove entered search criteria
- History for further parity with desktop
- Renamed button on smartphone add action drawer from New Customer to Add Customer
- Removed placeholders on queue search that isn't relevant
What’s been fixed?
- Changing Walk-in product in queue or in-serve
- Add to queue from History parses customer details
- Cropping of icons on the queue selection pop-up when used on a smartphone
- Book Follow-Up not being recorded in Analytics
- Server and Events Coordinator role combination access to Availability tab removed
- Create Booking for single product with add-ons configured
- Rescheduling a booking with a requested advisor updates the status if a new advisor is requested
- Book Follow-Up clears the previous requested advisor set
- Overlapping of long queue wait times on the queue bar and queue selection
Version: 4.4.10 - iOS App Store & Google Play Store
What’s been improved?
- Dropdown question answers now opens in a modal for easier answering regardless of question position
- Book follow-up button has now been added to Customer Details In-Serve and in My Customer as a standalone in parity with desktop
- Free-hand SMS message box if disabled for use is now greyed out to make it more apparent it is disabled
What’s been fixed?
- Customer language is now populated in History
- Changes made on a future day on Queues is now updated without intervention
- Tasks are now displayed on the current day instead 1 day in the future
- SMS template messages sent within customer details now show within the Messages tab without any intervention
Version: 4.4.9 - iOS App Store & Google Play Store
What’s new?
- New filtering ability for Queues in parity with desktop
What’s been improved?
- Generic booking availability shows 'unassigned' as an advisor in parity with desktop instead of 'anyone' which remains the same for Staff booking availability
- Changing product or advisor now updates the dates available fading without having to select a date first
- SMS templates button and free hand text box in Customer Details colour contrast
- Create Booking slot accordions Red, Amber and Green status is now in parity with desktop
- Venue admin only can now log-in and use the Events page
What’s been fixed?
- Single product configuration no longer takes you to a blank page on first load
- Crash when a customer is served on one device and the same action is performed on another before it has refreshed on the device
- All time slot accordions display on Create Booking without the need to scroll
- Ability to access SMS templates button when a customer is in serve
- Log out button doesn't overlap other navigation buttons on particular screen sizes
- Scroll on upcoming events
Version: 4.4.8 - iOS App Store
What’s new?
- Create Booking has been overhauled in parity with Add Customer with add-ons capability
What’s been improved?
- Login page has had the login and remember me buttons rearranged to prevent overlapping
- Purposeful notification on login if Qudini service is not reachable
- Products from the Advisor serving queue are only presented in parity with desktop for anonymous customer
- Rescheduling a booking now takes the user directly to the slots page
What’s been fixed?
- US time zones creating a booking on a previous day to the date selected due to time changes
- Calendar day/week view scroll in US time zones no longer skips a day/week
- Details fields on Add Customer & Create Booking when CRM is enabled are focused on automatically at the correct height for field visibility
- Quick complete with Before Service questions no longer errors
- Server & Events Coordinator role combination aligning with Server only permissions
- Appointment length field now reflects correctly if a custom duration is entered
Version: 4.4.7 - iOS App Store & Google Play Store
What’s been improved?
- Drop-down questions now open the drop-down list upwards if the last question, to view all possible answers easier
What’s been fixed?
- Keyboard auto closing on Android mobile phones where the input field is close to a button
- Arrived and Confirm Visit field updates immediately In-Serve and on Calendar
- Combined Server & Events Coordinator role no longer brings up the advisor list on serve. Transfer queue button is now also removed to match behaviour of Server only role
Version: 4.4.6 - iOS App Store & Google Play Store
What’s new?
- Edit answers to After Service by Staff questions. Answers to all questions excluding After Service by Customer can be edited if the corresponding setting in the Questions Settings page is ON
- Exponea integration. Speak to your account manager for more information
What’s been improved?
- New icon for reschedule appointment button
- Language selector for multi-language privacy policy if configured
- Questions UX for Add Customer in parity with Create Booking
- Purposeful login error notifications for Merchant Admins and Venue Admins
- Pull down to refresh on Events list to see newly created events without having to log-out and in
- Arrived and Confirm Visit fields are not displayed in Customer Details until actioned
What’s been fixed?
- Editing profile information for a customer in-serve goes into read-only state after saving
Version: 4.4.5 - iOS App Store only
What’s been fixed?
- SSO login on first go and removal of the false positive incorrect credentials toast notification
Version: 4.4.4 - iOS App Store & Google Play Store
What’s new?
- Concierge and Server Calendar for tablet devices are now available for all users. The feature is still in BETA and encourage all feedback to improve it. Latest improvements include filtering by appointment status and creating availability
- Multi-language privacy policy if configured now shows in the language of the device settings
- Requested advisor for appointments. An exclamation mark icon is placed next to the advisor name on the Queue Card and Customer Details if they have been specifically requested
- Shortcut to SMS Templates via swipe action for customers in queue with the ability to show/hide the SMS content if configured in desktop admin. If SMS content is hidden, the template title is only displayed
What’s been improved?
- Minor tweaks to Break Reasons by removing the 'Super Fast', 'Fast', 'Normal' and 'Long' terminology. Reduced the height of the rows so less scrolling is required
- History filter in list view instead of tile view to show more products
What’s been fixed?
- Ability to skip mandatory after service by staff questions
- Keyboard closes upon pressing a blank space on the Login screen
- Date selection for appointments with US time zones
- Slots with Skillsets applied
- Selected advisor within the time slot now remains displayed
Version: 4.4.3 - iOS App Store & Google Play Store
What’s been improved?
- Rescheduling appointments with different advisors has been aligned with desktop
- Calendar dynamically updates upon advisor assignment/change
- Long outcome names are now wrapped to prevent cutting
What’s been fixed?
- Only available staff filter for Calendar
- Selecting an advisor and then another advisor within the time slot no longer errors
- Ability to see uploaded answers from the upload question
- All before service by staff questions being displayed
- Pushing back customer or cancelling resulting in having to manually refresh the queue on occasion
Version: 4.4.2 - iOS App Store & Google Play Store
What’s new?
- Events for mobile phones. Functionality is in parity with the use on tablet
- SMS customers now have a cross or tick to indicate if the customer has opted-out or in within Customer Details - Profile tab. If the customer has opted-out, the Messages tab prevents any SMS being sent to the customer
What’s been improved?
- Calendar dynamically updates following an action
- Stay within the Calendar page after doing an action post creation
What’s been fixed?
- Launch crash for Android 5 & 5.1
Version: 4.4.1 - Google Play Store Only
What’s been fixed?
- Push notifications on Android 12 no longer crash the app. This is not an issue for Android 11 and below as well as iOS
Version: 4.4.0 - iOS App Store & Google Play Store
What’s new?
- A number of improvements made to the app over the years have now become default in this release and no longer behind any temporary settings
- Server Calendar has been developed purposefully for the app. It is still in BETA and initially limited to actioning bookings and viewing availability. New availability cannot be created at this stage, however existing availability can be modified if permissions allow it. We are continuing to enhance the Calendar as well as listening to feedback to make this new feature the best it can be. Server Calendar can only be used on Tablets in this release. Please speak to your account manager for more information
- An overhaul to Events including the ability to check-in attendees using a QR code scanner built into the app, if you have setup Event emails to have a QR code. Please speak to your account manager for more information
What’s been improved?
- Further performance improvements have been made to handle high volumes of customers
- Outcomes have had a redesign to make it easier to use following client feedback
- Occupancy queue screen and counter screen can now easily be switched between using the slider on mobile phones
- All modal headings are now capitalised for a consistent user experience
- Advisor selection list now remains open when duplicating availability in Calendar
- Date and times for user locale has been made consistent across the app taking into account the device date & time settings as well as the user language set in Qudini
What’s been fixed?
- Duplicating availability for other advisors no longer returns an error on Concierge Calendar
- Pressing back on the Create Booking journey no longer closes the pop-up
- Selecting a different country code on the Create Booking journey no longer closes the pop-up
- Can now duplicate staff booking availability for an advisor in Calendar if they are set to Always Available
Version: 4.3.10 - iOS App Store & Google Play Store
What’s new?
- Concierge Calendar has been developed purposefully for the app. It is still in BETA and initially limited to actioning bookings and viewing availability. New availability cannot be created at this stage, however existing availability can be modified. We are continuing to enhance the Calendar as well as listening to feedback to make this new feature the best it can be. Server Calendar is not yet available and can only be used on Tablets in this release. Please speak to your account manager for more information
- Select image(s) as an answer type can be set for Questions to be used on Online Booking Interface V2, Add Customer and Create Booking. This is a premium feature. Please speak to your account manager for more information
- Question with no answer can now be set for our new when to ask stage, before service by staff. This displays the question text in the before service by staff question pop-up upon pressing Serve. Please speak to your account manager for more information
- Digital signature is a new question type that records the customers signature. Please speak to your account manager for more information
- Show key answers on the customer queue card for Dropdown, Checkbox, Multiple Choice, Date and Number questions. The setting for making these question types as a key answer is in Question settings and defaulted to OFF. Key answers will be shown in the same section where notes are displayed
- Queue abbreviations can be set for each queue up to a maximum of 3 characters in Queue Details. This is shown on the customer card tile
What’s been improved?
- Performance of the overall application has been a major focus in this release with further improvements coming in subsequent releases
- Venues without break reasons configured can now put an advisor on break. The break reason is defaulted to 'No reason'. If break reasons are configured, then it is still mandatory to select a break reason
- Quick complete customers using swipe action for a faster process. Quick complete button is still available in customer details
- Quick completed customers now have the advisor the customer was assigned to in History instead of the advisor who conducted the quick complete
- HTML used in question settings to change the display of question text is now visible
What’s been fixed?
- Return button on switch advisor no longer spans 2 lines
- Ability to change the product of walkin customer in customer details
Version: 4.3.9 - iOS App Store & Google Play Store
What’s new?
- Quick complete customers in Retail queues by marking them as served within customer details in-queue, without having to traditionally Serve and Finish. You are still presented with the same options to transfer to queue or book follow-up. Customers quick completed are indicated in History. This is a queue level setting which is defaulted to OFF for existing queues. Newly created queues will have this ON by default. Please speak to your account manager for more information.
- Server only can see unassigned appointments queue setting. By default, this setting is OFF, therefore Server only will only see appointments assigned to themselves. Toggling this setting ON, Server only will be able to see appointments assigned to themselves and unassigned appointments. It is no longer possible for Server only to see appointments assigned to other advisors which remains a Concierge role ability. This applies for Queues and Calendar.
- Show future unassigned appointments on current day queue. The setting for this can be found in Booking Settings for each Retail only queue which is OFF by default.
What’s been improved?
- Order number now remains displayed for a customer in-serve
- Customer details questions & answers are now displayed without having to open a separate modal. They are also sectioned by when asked
- No longer required to mark the customer as arrived in order to serve them in customer details
- Confirmation pop-up for marking customers as Cancelled, Walk-Out or No Show in parity with the Desktop
What’s been fixed?
- Advisor details can be displayed when they are not serving a customer
- Android native date picker now remains open for the Date question
- Staff can create bookings up to x weeks in advance queue setting is now used
- Added by and Service started by now uses the correct advisors instead of duplicating
- Target outcome not met reason pop-up.
Version: 4.3.8 - iOS App Store & Google Play Store
What’s new?
General
- Confirm visit - Allows customers to confirm they are still visiting the store whether they are a Walkin or Booking via the Weblink. Speak to your account manager for more information on how to get setup
What’s been improved?
General
- Multi-venue user - Switch venues without logging out using the new button in the navigation menu
Appointment Management
- Staff booking - Dates without availability are now faded
What’s been fixed?
General
- Questions - Ability to edit answers prior to service finishing where mandatory after service by staff questions are set
Appointment Management
- Book follow-up - Concierge can now book a follow-up appointment for advisors
Version: 4.3.7 - iOS App Store & Google Play Store
What’s been fixed?
General
- Stability - A patch has been applied to the react native library which should resolve some crashes observed
Version: 4.3.6 - iOS App Store & Google Play Store
What’s new?
General
- App Config support to allow rollout of settings from your MDM.
What’s been improved?
General
- Performance - With a focus on the queue, the app should now better perform when there are 100+ customers waiting
- Language - Further translations added to our supported languages
Occupancy Management
- +1 button colour - On mobile phone only, those who are using the feature with the +1/-1 buttons on the queue view, the '+1' button colour is now Blue to match the function
What’s been fixed?
General
- Language selection - Available languages are now displayed in Customer Details when in-serve
- Messages tab - SMS sent/received are no longer duplicating. This didn't actually send multiple of the same SMS but the UI could give the impression it had
- Self tag - Upon transferring a customer who is in-serve back to a queue, the 'Self' tag will no longer appear
Appointment Management
- Rescheduling - All customer detail fields are now prepopulated if they are populated in the original appointment for current day and future appointments
What's behind the curtains? Speak to your account manager if you'd like early access to these new and exciting features that can only be enabled by Qudini
General
- Shift availability - An overhaul to setting shift availability which is consistent on both iOS & Android. The Set Availability UI now allows you to move onto the next advisor without having to close the time selector
Occupancy Management
- Button names - Simplifying the names to '+1' instead of 'Add Customer', '+1 from virtual queue' instead of Add Customer from Virtual Queue and '-1' instead of 'Remove Customer'. Long press function remains the same to add or remove more than 1 customer
Version: 4.3.3 - iOS App Store & Google Play Store
What’s new?
General
- Language - Dutch is now supported
- You can now push back a customer multiple places in the queue in one action, as opposed to pushing them back one place at a time.
What’s been fixed?
General
- Language - French Canadian no longer reverts to French France
Version: 4.3.2 - iOS App Store & Google Play Store
What’s new?
General
- Login - The domain and app version is now displayed on the login page to help support queries
Occupancy Management
- Edit occupancy - Within the 'Edit' pop-up (for users with at-least Admin role), they now the ability to 'Tell customers to come straight in' or 'Add customers to the queue' on the Kiosk when below max occupancy without having to access Qudini desktop to do this
What’s been improved?
General
- Shift availability - Done button on iOS devices is now enlarged to make it easier to press as interim measure as we are currently hard at work to overhaul this experience for the better
Queue Management
- Time text - Quoted has now been renamed to Estimated. The logic has not been changed
Appointment Management
- Customer details - Unrelated content has been removed such as quoted/wait time. We now show the time since the customer was marked as arrived and date of when the appointment was made when previously it was just the time
- Advisors due - We've removed the restriction to pre-assign Advisors
Occupancy Management
- Virtual queue button - On mobile phone only, those who are using the feature with the +1/-1 buttons on the queue view, the 'add from virtual queue' button has now been removed on the occupancy view as this button is redundant
What’s been fixed?
General
- Group size - Transferring a customer to another queue whilst in-serve that has a group size allocated, is no longer removed in the process
- Login - Multi-venue advisor screen is no longer cut off on a mobile phone
Appointment Management
- Pre-assigning - Update advisor button when pre-assigning an advisors to an appointment now appears on a mobile phone
- Profile - Appointments in the future now have the First name and Last name pre-populated when editing the customer details. This now solves the issue where entering notes for a future appointment would clear the customer name
- Appointment times - Appointments in the future now display the appointment time on the customer card instead of 'in queue'
What's behind the curtains? Speak to your account manager if you'd like early access to these new and exciting features that can only be enabled by Qudini
General
- Customer cards - A fresh makeover of the customer cards where user feedback has been key to the new look
- Swipe actions - Covering both Left to Right and Right to Left swipe actions for walk-in and appointment customers in queue for Retail and Occupancy queues. As well as the existing buttons beneath the swipe, new buttons have been added including confirmation prompts to the user where applicable
- Queue header - Where the queue header shows the queue the user is a Server of, this has now been changed to show the user what queue they are currently viewing
Queue Management
- Customer details - New bottom bar functionality for walk-in customers waiting in Retail, Click & Collect and Occupancy queues
Version: 4.3.1 - iOS App Store Only
What’s new?
General
- Language - French (Canada) is now supported. Further translations for existing supported languages have been added
What’s been fixed?
General
- Single Sign On - User no longer bypasses login once logged out
Version: 4.3.0 - iOS App Store & Google Play Store
What’s new?
General
- Single Sign On - We now support Single Sign On (SSO). Speak with your account manager if you would like to get this setup
Occupancy Management
- Self joined - 'Self' is now displayed on the customer card if the customer has joined the queue by SMS, Web Kiosk, Physical Kiosk or Online Booking Interface
What’s been improved?
Queue Management
- Add customer v2 - 4 products are now displayed per row instead of 3
Occupancy Management
- Ticket number - This is now appended to the customer name in parity with the desktop application
Version: 4.2.6 - iOS App Store & Google Play Store
What’s new?
General
- Translations - We now support Chinese and Polish
- Group size counter - The navigation bar queue selector now accommodates group sizes. This will be rolled out in phases initially but if you're interested in having this now, get in-touch with your account manager to get this turned on for you
- Push notifications - We have a new Qudini specific notification sound for push notifications. Listen out for it on iOS first, Android will follow after in the next release!
What’s been improved?
General
- Login - The password field is now fully visible for customers using Zebra devices
- Customer details - Details tab has now been renamed to Service
- Pull to refresh - For retail, click & collect and occupancy screens, the 'pull to refresh' text has now been removed to allow for more space. The functionality still remains.
- Toast notifications - You can now press the toast notification to close it without having to wait for it to automatically close
- Skip one product selection - Where there is a one queue & one product configuration, the product selection page will be skipped automatically to the details page for Add Customer V2 & Create Booking
- Language field - Where only 1 language is configured for SMS/Email, this field will no longer be displayed during the add customer/create booking journeys and within customer details - profile
- Fields ordering - Customer fields are now displayed in the order of First name, Surname, Group size, Order number, Mobile number, Email, Post Code, Notes & Language (on the assumption all customer fields are enabled) during the add customer/create booking journeys and within customer details - profile
Queue Management
- Add customer v2 - We've removed a lot of unnecessary space to create a more faster and cleaner UX following helpful feedback from end-users
Occupancy Management
- Occupancy queue - On mobile phone only, when there are customers in a virtual queue, you will automatically transition to the queue screen where you can now add, remove, edit and reset occupancy. When there are no customers in the virtual queue you will automatically transition to the main occupancy screen
What’s been fixed?
General
- Mobile phone queue / advisor buttons - Button text is now visible where White branding is involved
- Customer card swipe - The customer card no longer appears off screen when swiped on certain devices
Appointment Management
- Create booking - Previous customer details are no longer displayed when using the new booking option at the end of the booking process
Version: 4.2.5 - iOS App Store & Google Play Store
What’s new?
General
- Occupancy - We have developed a brand new feature to manage the occupancy of your venue. Please get in-touch with your account manager if you would like to find out more!
- Group size - Capture the group size of your customer for both Walk-in and Appointment journeys. The availability of this field is configured via the desktop application admin panel where you can set it to be not visible, visible and non-mandatory & visible and mandatory like other fields. This is defaulted to not visible
- History - See how a Walk-in or Appointment was cancelled, whether it be by a staff member or the customer
- Waitlist queues - View multiple waitlist queues at once in the same behaviour as retail queues
What’s been improved?
General
- Messages - Clearer information has been added on the messages tab when there is no phone number for the customer
Version: 4.2.4 - iOS App Store & Google Play Store
What’s new?
General
- Advisor sorting - You are now able to sort the Advisor list by Advisor Name or Queue Name
What’s been improved?
General
- Translations - Further translations have been added including new language support for French and Italian
- Queue selector - Different queue types that do not exist in your venue no longer have the heading displayed i.e. Waitlist Queues heading does not display if you only have Retail Queues
What’s been fixed?
General
- Customer questions - Drop-down questions that are at the bottom will now present the available answers
- Concierge only filtering - The queue selector now correctly filters the Advisors and Customers if the queue is not selected for a Concierge only user
Queue Management
Push notifications - Customers joined via Kiosk push notifications will no longer be received when the user has logged out of the device
Add customer v2 - The scroll animation has been removed and replaced with a spinner upon the transition between Product selection to Details as this transition could get 'stuck' on certain devices
Appointment Management
- Language - The language selector now displays the available languages on mobile phone devices
Version: 4.2.3 - iOS App Store & Google Play Store
What’s new?
General
- Force password change - We have now developed the screen for force password change if the user has been forced to change their password upon login for parity of our desktop application.
Appointment Management
- No Show - We've now introduced the No Show button for Appointments waiting within Customer Details.
What’s been improved?
Appointment Management
- Customer card swipe action - We've changed the Walkout icon and label for Appointments waiting to a Cancel icon and label.
Version: 4.2.2 - iOS App Store & Google Play Store
What’s new?
Appointment Management
- Zoom integration - Qudini can now generate a Zoom URL for bookings that can be conducted over video call. Speak to support/your account manager if you'd like this enabled.
Task Management
- Task checklist - You are now able to create, view and complete a checklist (if added to a Task) to ensure a Task is completed on the basis of the checklist criteria being fulfilled.
What’s been improved?
General
- Customer questions - We've now removed the ability to edit answers for the question type After Service by Customer.
- Customer visit history - We've added helpful wording to explain the requirements for the feature to work.
Queue Management
- Add Customer v2 - The 'One or more fields are invalid' validation is no longer displayed when valid values are entered. This will display again if there are outstanding invalid fields.
- Click & Collect - We've done some styling adjustments to make the Order Number display without any obstruction.
Appointment Management
- Future bookings - Booking time is now displayed in Customer Details.
What’s been fixed?
General
- Error notification - The error notification 'Failed to retrieve the latest queue information' no longer displays when launching the app.
Queue Management
- Quoted time - Changing the appointment length was also changing the quoted time which is system generated and shouldn't be changed. This no longer happens for the quoted time.
- Push notifications - Logging out and logging back in with the same user will still allow push notifications to function where previously it would stop until force stopping the app.
- Waited & quoted durations - The format has now been changed to match the desktop application e.g. hours, minutes and days for Click & Collect queues.
- My customer - When updating notes for a customer in My Customer, their name is no longer removed when viewed on the desktop application
Appointment Management
- Server bookings - We've now fixed the logic against the setting where Servers must serve the first customer in the queue. When this was OFF, the Serve button was hidden for customers who were not first in queue which is incorrect.
- Language - We've now fixed the language selector so Emails and SMS are sent to the customer in the intended language chosen
Version: 4.2.1 - Google Play Store Only
What’s been fixed?
General
- Push notifications on Android have been fixed. This is not an issue for iOS.
Version: 4.2.0 - iOS App Store & Google Play Store
What’s new?
Appointment Management
- Server bookings - As a Server, there is now a new setting which when enabled, restricts to only serving bookings assigned to themselves.
Task Management
- Upload attachments - We’ve now introduced the ability to upload attachments upon creating a task and when viewing task details from your device files or by taking a photo using the device camera.
What’s been improved?
General
- Performance - Response times for actions conducted have been improved for quicker feedback. The app has been further optimised for older devices to address the lagging user experience.
- Pusher - We’ve now introduced Pusher instead of a 10 second poll. This means actions are drastically faster especially when multiple devices are in use. When an action is conducted on one device, this will become apparent almost instantly on another device.
What’s been fixed?
Queue Management
- No show in serve - The No Show button available in customer details whilst being served now successfully removes the customer and marks them as a No Show.
- Reallocating customer - When reallocating a customer to an advisor who is already serving a customer, the customer details automatically closes for consistency as to when the same action is conducted for an advisor that is not serving.
- Add Customer v2 - Improved stability of adding customers in cases of a bad network.
Task Management
- Mobile - Improvements to the usability of task management on mobile (scrolling issues) so you’re able to see all the required information.
- Task Details - Description missing on mobile view has now been fixed.
- Performance - Improve Queries being fetched when needed to avoid unnecessary data being returned, which can slow the application down.