When a customer is in your store, one fantastic way to engage with them is to send them an SMS. This article will only cover the manual sending of SMSs - to configure automated messages click here.
There are two configurations when sending a customer additional messages:
Free hand messages - which allow you to type any message and send it to the customer
Template messages - which allow you to send a range of predefined messages
Sending an SMS (same for both free hand and template)
To send a customer SMS:
Click on their name from the queue
On the customer details pop-up click on the ‘messages’ tab highlighted below
You will see a list of all the SMSs that have been sent to this customer
If you have free hand SMS sending enabled:
At the bottom there will be a input field, where you can type a custom SMS
4.1 Once typed, you can send the SMS by pressing the ‘Send’ button
If you have free hand SMS sending disabled and template SMS enabled:
For some merchants free hand messaging has been disabled to ensure brand consistency, so sending SMS is done via selecting from a list of pre-determined templates.
At the bottom of the messages tab is a template selector
Click the selector to show the available templates
Selecting a template will activate the send button, which when clicked will send the SMS
