Support Portal

Assign an anonymous customer to yourself

There may be times when the service of a customer has already commenced before the customer’s details have been entered into Qudini. For example, there is no queue and the customer walks up to the advisor who starts serving.  On these occasions you want to record the fact that the advisor is serving so that wait times for future customers are accurate, as well as analytics of the number of customers served.


As a server you can assign yourself an ‘anonymous customer’ from the My Customer tab.


My Customer Tab


To assign an anonymous customer press the ‘+’ button, which will open the Assign Anonymous Customer pop-up.




From here you can select the product that the customer is being served in relation to and then you will automatically start  serving an anonymous customer.

  

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