For customers who have been called forward for service but who are no longer present within the venue we need to mark these customers as being a 'no show'.
To mark a customer as no show you first need to be serving the customer.
There are multiple ways to mark a customer as a no show.
Advisor card - swipe
Find the advisor who is assigned the customer who has not turned up for service, and swipe the card the left. This will expose additional features, including the ability to mark as a no show. Simply click the button.
Find the advisor who is assigned the customer who has not turned up for service, and click on the card to open up the customer details.
The details will appear in a full screen. The No-show button is then located in the bottom right of the screen next to the Finish button.
If you are serving the customer then you can go the the 'My Customer' Tab.
The No-Show button is then located at the bottom of the customer card.