Support Portal

Types of booking availability

In order to accept booking appointments online or added through the app by a member of staff, you’ll need to choose which type of availability you’d like to use. As shown in the Booking Settings there are two types of Booking Availability:



  1. Generic Availability - Allows you to set booking availability times across your store that are unassigned and unassociated with the number of staff you have set to available.

  2. Staff Availability - Sets booking availability based on the number of staff that are set to available. Please note, this will require users to input their availability in advance if you would like booking to be made for future days - This is done within the Calendar View.


Availabilities are created at a queue level. This means if you have multiple queues in your venue, you will need to configure the availability for each one individually. If your queue only handles walk in customers, there is no need to set this type of availability. 


To set which type availability your queue is using:

  1. Under the Admin tab

  2. Select the queue you are creating booking availability for

  3. Select Booking Settings

  4. At the top, you need to edit the field: Define booking slots by using the drop down options


To find out how to set generic or staff availability please click the appropriate link below


Generic Availability

Staff Availability 

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