Once a customer has been added to the queue, they will need to be marked as 'arrived'.
Serving the customer through the serve action button
Serving the customer through the customer details pop-up
Using the next feature on my customer
Action Button - Serve
Once you are ready to serve the customer, you can select the serve action button on the customer tile.
You will subsequently be presented with a pop up where you can assign the customer to the relevant team member and begin the appointment.
Customer Details - Serve
From the pop-up you can assign this appointment to the relevant team member and then click the serve button to start the appointment.