Once a customer has been added to the queue and it is time for them to be served, there are 2 ways to do this:
Using Next feature on My Customer
Serving the customer through the customer details pop-up
My Customer - Next
To start serving the next customer, simply press the Next button, which will assign the next customer in the queue to you.
Customer Details - Serve
To serve a customer through customer details click the name of the customer in the queue that you wish to serve.
From the pop-up you can press the serve button, and this customer will be assigned to you as the advisor