Once a customer has been added to the queue and it is time for them to be served, there are 3 ways to do this:
Serving the customer through the serve action button
Serving the customer through the customer details pop-up
Using the next feature on my customer
Action Button - Serve
Once you are ready to serve the customer, you can select the serve action button on the customer tile.
You will subsequently be presented with a pop up where you can assign the customer to the relevant team member and begin the appointment.
Customer Details - Serve
From the pop-up you can assign this appointment to the relevant team member and then click the serve button to start the appointment.