Support Portal

Add a walk-in customer

If walk-ins are enabled, then you will be able to manage customers who arrive for service without an appointment.


  1. To add a walk-in customer to your queue, press the Add Customer button in the top left corner.



This will present you with the Add Customer interface, which will walk you through the different steps required to add a customer to the queue.  The steps that appear will vary depending upon the queue you are adding a customer to, the product or service the customer wishes to see someone about, and the configuration of the venue.


The add customer interface described below is the standard journey.


  1. The first step is the Product or Service selection interface, where you can see the following information:

    1. Queue

    2. Product name and service duration  

    3. Number of customers currently in the queue, number of available staff members within the queue, expected waiting time for the customer which you are adding.


  1. Clicking on the product will select it and you will proceed to the Customer Details screen, where you are prompted to enter the customer’s details. The information requested depends on the configuration of the queue that has been selected. Once you have completed any mandatory fields (if set) you can press Continue to move to the next step in the process.


  1. Once you have pressed Continue, the customer will be added to the back of the queue, and you will be presented with a confirmation screen that displays the customer’s current queue position and their estimated wait time.

  2. You have the option to Add a New Customer, where you will be returned to the first step in the Add Customer journey, or you can close the pop-up, where you will be returned to the main Qudini interface.


 





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