Support Portal

The main Qudini interface




The main Qudini interface has two main areas:


  • On the left, customers added to the queue will be displayed

  • On the right are the advisors who can serve the customers


The customers and advisors who are shown will depend upon the queues that you have selected as being visible. 


Changing Queues





You can select which queues you wish to view at any time by clicking the down arrow in the Queue Selector as indicated in the image above.


Currently, both Queue1 and Queue2 are selected. To hide a queue from view you can click to deselect it.. 



Understanding Customer Cards (walk-in customers)





  1. Queue Position: Here you can see the position in the queue alongside the name of the queue that the customer is in.


  1. Customer Details: In this area you can view the customer’s name , the product or service that they have stated as their reason for visit, as well as the ticket number (if enabled).


  1. The wait time: The time ‘waited’ indicates how long the customer has waited for, whilst the ‘quoted’ time is the estimated wait time when the customer was added to the queue. The colours of the timings will change depending how much they have progressed against their quoted wait time:

    1. Green: wait duration is below quoted wait time

    2. Amberwait duration is close to quoted wait time

    3. Redwait duration is over quoted wait time


  1. Customer due period: This will indicate when the customer can be expected to be seen, based on their position in the queue and the expected service times of customers ahead of them in the queue and available advisors. 


  1. Details supplied: The symbols represent whether the customer has supplied a phone number or email address.


  1. Call back symbol: The is being called back for service, and will have been sent their call back text message (if enabled).


Customer Cards (booked customer)






  1. Customer Queue: This shows the queue the booked appointment is assigned to, as indicated by the colour and the queue name. An icon is present to indicate that this customer has an appointment.  As this customer is a known appointment you will note that there is no queue position displayed. The customer tile will move through the customer list until it is at the top of the queue at the appointment time.


  1. Customer Details: In this area you can view the customer’s name , the product or service that they have stated as their reason for visit, as well as the ticket number (if enabled).


  1. Assigned Advisor: If an appointment has been pre-assigned, you are able to view which advisor the appointment has been assigned to. 


  1. Appointment Time: The time and date of the appointment. The colours of the appointment time will change depending on the current time:

    1. Green: appointment time is in the future

    2. Amberappointment time is due soon 

    3. Redappointment time is overdue



  1. Details supplied: The symbols represent whether the customer has supplied a phone number or email address, or whether they have received a call back SMS.


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