Using Qudini in Head Office

• Zoom Integration
• Video appointments
• SMS character limits
• 8x8 video appointments
• Set up Join by SMS (Text to join a queue)

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Merchant Admins

• How to add merchant level products
• Adding other merchant admin users
• Managing your merchant details
• Customer Questions - Adding Questions to ask your customers
• Add Outcomes for staff to capture results of customer transactions

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Online Booking Interface

• How to do Qudini Deep Linking - booking widget v1
• Create and customise Online Booking Interface templates
• Feeding Question Answers into the Online Booking Widget
• How to use Snippet Injection on the booking widget
• Booking Widget Query Parameters

Venues Manager

• Managing Venue Details
• Adding and managing TVs

Events Manager

• Creating an Event Series
• Creating an Event Topic

Analytics

• Analytics - Glossary of terms
• Analytics - Filtering your data
• Analytics - Downloadable data
• Summary - Appointments
• Summary - Assignments

Bookings Manager

• Booking Manager: How to manage bookings across venues

Venue Users

• Support Manager - managing venue level users

Venue Settings

• Managing Venue Details
• Settings Venue Opening Hours and Closed days
• How to Manage your Venue Users
• Adding and managing venue users
• Adding and managing kiosk IDs

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Queue Settings

• Creating and Enabling Products
• Configure: SMS settings for walk ins
• Types of booking availability
• Enabling Outcomes for venues
• Configuring a queue

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Events

• Events Overview
• Creating an event
• Duplicating an event
• Running and Managing events
• Sharing Event booking links

Accounts

• Reset a team members password

Occupancy Queue

• Occupancy Management on Mobile devices (Single View)
• How do I change my maximum capacity via the Desktop webapp (Occupancy Management)

Appointment Bookings

• Managing appointment bookings using the Queue and Calendar
• Manage appointment bookings - Old interface
• Managing Generic Availability
• Setting Staff booking availability

Desktop App

• Understanding My Customer
• The main Qudini interface
• Add a walk-in customer
• Serve a customer
• Recording outcomes of service

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Store Team App

• Changing the your app URL
• Setting Availability - Server permission
• Adding a walk-in customer
• Creating an appointment
• Serving an appointment

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Desktop App

• Add walk-in customers to the queue
• Serving a customer
• Creating a customer appointment
• Setting an advisor as unavailable
• Re-allocate a customer to a different advisor

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Store Team App

• Setting Availability - Server permission
• Setting availability - Concierge
• Adding a walk-in customer to the queue
• Creating an Appointment
• Mark a customer as a 'No-Show'

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Implementation steps

• Implementation: Summary of Steps to go live
• Implementation: Steps to go live
• Implementation: Steps to launch a new market
• Checklist: Your Qudini Implementation Checklist
• Checklist: Your Qudini Roll-out to BAU Checklist

Implementation Individual Articles

• Implementation: Qudini Solutions and Data Subjects
• Implementation: Qudini Company Terms and Policies
• Implementation: In store POS Suggestions
• Implementation: Ensuring GDPR compliance when using Qudini
• Implementation: How to promote your appointment booking offering

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Implementation Individual Articles - IT/Technology

• Implementation: Qudini Platform Security
• Implementation: Whitelisting and Deploying Qudini
• Implementation: Accepting Appointments from your website
• Implementation: Qudini Standard Online Appointment Booking Interface
• SSO / SAML Authentication - Administrator Setup Guide

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Store Team App

• Qudini Store Team App Release Notes

Desktop Web Application

• Qudini desktop release notes

Product Updates

• Product Update 2021 - Service queue changes
• Product Update 2021 - Waitlist / Click & Collect queue changes
• Product Update 2021 - Occupancy queue changes

FAQs

• How do I reset my password?
• How do I change my password?
• Changing your language settings
• What roles and permissions does Qudini have?
• What's the difference between Merchant Admins and Venue Level users?

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