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Knowledge base
General
FAQs
How do I reset my password?
How do I change my password?
What roles and permissions does Qudini have?
What's the difference between Merchant Admins and Venue Level users?
What does 'Always Available' mean?
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Using Qudini in-store
Single View Occupancy Management on Mobile devices
Changing your language settings
SMS character limits
Using Qudini in Head Office
How to do Qudini Deep Linking
Zoom Integration
Video appointments
8x8 video appointments
Set up Join by SMS (Text to join a queue)
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Occupancy Queue
How do I change my maximum capacity (occupancy)
Merchant Admins
Merchant Admins
How to add merchant level products
Adding other merchant admin users
Managing your merchant details
Add Questions to ask your customers
Add Outcomes for staff to capture results of customer transactions
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Support Manager
Support Manager - managing venue level users
Venues Manager
Managing Venue Details
Adding and managing TVs
Stats Admin
How to create email reports
How to analyse venue data
Bookings Manager
How to manage bookings across venues
Events Manager
Creating an Event Series
Creating an Event Topic
Analytics
Analytics - Glossary of terms
Analytics - Filtering your data
Analytics - Downloadable data
Summary - Appointments
Summary - Assignments
Concierge
Desktop App
Add walk-in customers to the queue
Serving a customer
Creating a customer appointment
Setting an advisor as unavailable
Re-allocate a customer to a different advisor
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Store Team App
Setting Availability - Server permission
Setting availability - Concierge
Adding a walk-in customer to the queue
Serving a Queuing Customer
Creating an Appointment
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Release Notes
Store Team App
Qudini Store Team App Release Notes
New Add Customer Interface
Desktop Web Application
Qudini desktop release notes
Venue Admins
Venue Settings
Managing Venue Details
Settings Venue Opening Hours and Closed days
Adding and managing venue users
Adding and managing kiosk IDs
Adding and managing TVs
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Queue Settings
Creating and Enabling Products
Configure: SMS settings for walk ins
Types of booking availability
Enabling Outcomes for venues
Managing Generic Availability
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Events
Events Overview
Creating an event
Duplicating an event
Running and Managing events
Sharing Event booking links
Accounts
Reset a team members password
Update staff user accounts
Servers
Desktop App
Understanding My Customer
The main Qudini interface
Add a walk-in customer
Serve a customer
Recording outcomes of service
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Store Team App
Changing the your app URL
Setting Availability - Server permission
Adding a walk-in customer
Creating an appointment
Serving an appointment
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Implementation
Implementation steps
Implementation: Summary of Steps to go live
Implementation: Steps to go live
Implementation: Steps to launch a new market
Checklist: Your Qudini Implementation Checklist
Checklist: Your Qudini Roll-out to BAU Checklist
Implementation Individual Articles
Implementation: Qudini Solutions and Data Subjects
Implementation: Qudini Company Terms and Policies
Implementation: In store POS Suggestions
Implementation: Ensuring GDPR compliance when using Qudini
Implementation: How to promote your appointment booking offering
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Implementation Individual Articles - IT/Technology
Implementation: Qudini Platform Security
Implementation: Whitelisting and Deploying Qudini
Implementation: Accepting Appointments from your website
Implementation: Qudini Standard Online Appointment Booking Interface
SSO / SAML Authentication - Administrator Setup Guide
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