FAQs

• How do I reset my password?
• How do I change my password?
• How do I manage and delete user accounts?
• What roles and permissions does Qudini have?
• What's the difference between Merchant Admins and Venue Level users?

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Using Qudini in Head Office

• How to do Qudini Deep Linking
• Zoom Integration
• Video appointments
• 8x8 video appointments
• Set up Join by SMS (Text to join a queue)

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Merchant Admins

• How to add merchant level products
• Adding other merchant admin users
• Managing your merchant details
• Add Questions to ask your customers
• Add Outcomes for staff to capture results of customer transactions

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Support Manager

• Manage your venue level user accounts

Venues Manager

• Managing Venue Details
• Adding and managing TVs

Stats Admin

• How to create email reports
• How to analyse venue data

Bookings Manager

• How to manage bookings across venues

Events Manager

• Creating an Event Series
• Creating an Event Topic

Analytics

• Analytics - Glossary of terms
• Analytics - Filtering your data
• Analytics - Downloadable data
• Summary - Appointments
• Summary - Assignments

Desktop App

• Add walk-in customers to the queue
• Serving a customer
• Creating a customer appointment
• Setting an advisor as unavailable
• Re-allocate a customer to a different advisor

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Store Team App

• Setting Availability - Server permission
• Setting availability - Concierge
• Adding a walk-in customer to the queue
• Serving a Queuing Customer
• Creating an Appointment

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Store Team App

• Qudini Store Team App Release Notes
• New Add Customer Interface

Desktop Web Application

• Qudini desktop release notes

Venue Settings

• Managing Venue Details
• Settings venue opening hours and special days
• Adding and managing venue users
• Adding and managing kiosk IDs
• Adding and managing TVs

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Queue Settings

• Creating and Enabling Products
• Configure: SMS settings for walk ins
• Types of booking availability
• Enabling Outcomes for venues
• Managing Generic Availability

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Events

• Events Overview
• Creating an event
• Duplicating an event
• Running and Managing events
• Sharing Event booking links

Accounts

• Reset a team members password
• Update staff user accounts

Desktop App

• Understanding My Customer
• The main Qudini interface
• Add a walk-in customer
• Serve a customer
• Recording outcomes of service

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Store Team App

• Changing the your app URL
• Setting Availability - Server permission
• Adding a walk-in customer
• Creating an appointment
• Serving an appointment

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Implementation steps

• Implementation: Summary of Steps to go live
• Implementation: Steps to go live
• Implementation: Steps to launch a new market
• Checklist: Your Qudini Implementation Checklist
• Checklist: Your Qudini Roll-out to BAU Checklist

Implementation Individual Articles

• Implementation: Qudini Solutions and Data Subjects
• Implementation: Qudini Company Terms and Policies
• Implementation: In store POS Suggestions
• Implementation: Ensuring GDPR compliance when using Qudini
• Implementation: How to promote your appointment booking offering

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Implementation Individual Articles - IT/Technology

• Implementation: Qudini Platform Security
• Implementation: Whitelisting and Deploying Qudini
• Implementation: Accepting Appointments from your website
• Implementation: Qudini Standard Online Appointment Booking Interface