English
English
German
Spanish
Welcome
Login
Sign up
How can we help you today?
Enter your search term here...
Search
Submit a ticket
My Tickets
Merchant Level Settings
Venue and Queue Level Settings
Using the Qudini app
Servers
Concierge
Implementation
Release Notes
FAQs
Events
Merchant Level Settings
Using Qudini in Head Office
Zoom Integration
Video appointments
SMS character limits
8x8 video appointments
Set up Join by SMS (Text to join a queue)
View all (15)
Merchant Admin
How to Create and Manage Products
Managing your merchant details
Customer Questions - Adding Questions to ask your customers
Add Outcomes for staff to capture results of customer transactions
Create SMS templates for staff members to send to customers
View all (13)
Analytics
Analytics - Glossary of terms
Analytics - Filtering your data
Analytics - Downloadable data
Summary - Appointments
Summary - Assignments
Bookings Manager
Booking Manager: How to manage bookings across venues
Merchant Admin Users
Adding other merchant admin users
What roles and permissions does Qudini have?
Customisations
Confirm Attendance Email Placeholder
Online Booking Interface
How to iFrame the Qudini Booking Widget
Create and Customise Online Booking Interfaces
Feeding Question Answers into the Online Booking Widget
How to use Snippet Injection on the booking widget
Booking Widget Query Parameters
View all (7)
Venue and Queue Level Settings
Venue Settings
Managing Venue Details
Settings Venue Opening Hours and Closed days
How to Manage your Venue Users
Adding and managing kiosk IDs
Adding and managing the TV app
View all (11)
Queue Settings
Creating and Enabling Venue Level Products
Types of booking availability
Enabling Outcomes for venues
Configuring a queue
Quick Complete Appointment and Walk in customers
Events
Events Overview
Creating an event
Duplicating an event
Running and Managing events
Sharing Event booking links
Accounts
Reset a team members password
Using the Qudini app
Occupancy Queue
Occupancy Management on Mobile devices (Single View)
How do I change my maximum capacity via the Desktop webapp (Occupancy Management)
Appointment Bookings
Managing appointment bookings using the Queue and Calendar
Managing Generic Availability
Setting Staff booking availability
Waitlist Queue
Managing the Waitlist queue
Servers
Desktop App
Understanding My Customer
The main Qudini interface
Add a walk-in customer
Serve a customer
Recording outcomes of service
View all (19)
Store Team App
Changing your app URL
Adding a walk-in customer
Creating an appointment
Mark a customer as a no show
Mark a customer as a walkout
View all (7)
Concierge
Desktop App
Add walk-in customers to the queue
Serving a customer
Creating a customer appointment
Setting an advisor as unavailable
Re-allocate a customer to a different advisor
View all (12)
Store Team App
Setting Availability - Server permission
Setting availability - Concierge
Adding a walk-in customer to the queue
Creating an Appointment
Mark a customer as a 'No-Show'
View all (8)
Implementation
Implementation steps
Implementation: Summary of Steps to go live
Implementation: Steps to go live
Implementation: Steps to launch a new market
Checklist: Your Qudini Implementation Checklist
Checklist: Your Qudini Roll-out to BAU Checklist
Implementation Individual Articles
Implementation: Qudini Solutions and Data Subjects
Implementation: Qudini Company Terms and Policies
Implementation: In store POS Suggestions
Implementation: Ensuring GDPR compliance when using Qudini
Implementation: How to promote your appointment booking offering
View all (9)
Implementation Individual Articles - IT/Technology
Implementation: Qudini Platform Security
Implementation: Whitelisting and Deploying Qudini
Implementation: Accepting Appointments from your website
Implementation: Qudini Standard Online Appointment Booking Interface
SSO / SAML Authentication - Administrator Setup Guide
View all (7)
Integrations
Integrations
Integrations - Identifying the customer
VoCoVo Integration
Salesforce Integration
Qudini -> CRM: Batch Transfer
View all (7)
Release Notes
Store Team App
Qudini Store Team App Release Notes
Desktop Web Application
Qudini Desktop Release notes
Kiosk App
Qudini Check-in Kiosk App Release Notes
Product Updates
Product Update 2021 - Service queue changes
Product Update 2021 - Other improvements to the Desktop application
Product Update 2021 - Occupancy queue changes
FAQs
FAQs
How do I reset my password?
How do I change my password?
Changing your language settings
What's the difference between Merchant Admins and Venue Level users?
What does 'Always Available' mean?
View all (20)
Events
Events Manager
Creating an Event Series
Creating an Event Topic
Can't find what you're looking for?
Let us help you!
Submit a Ticket